Online Hotel and Resort Reservationist | Entry Level – Remote

Location: Boston, Massachusetts Location Type: Remote

Job Title

Online Hotel and Resort Reservationist | Entry Level – Remote

About Destination Knot

Destination Knot is a modern travel planning company dedicated to creating stress-free and memorable getaways. We specialize in curating hotel and resort stays that match our clients’ preferences, budget, and lifestyle. From romantic retreats to family vacations, our goal is to ensure every trip starts with the perfect stay.

Position Overview

We’re looking for a highly motivated and customer-focused Online Hotel and Resort Reservationist to join our team. This entry-level position is ideal for individuals who are passionate about travel and eager to learn the ins and outs of hotel and resort booking. As a remote team member, you’ll assist clients with hotel research, reservations, and travel support—no previous industry experience required.

Key Responsibilities

Assist clients with booking hotels and resorts for personal and group travel Research and recommend accommodations based on client preferences Confirm reservations and provide clients with necessary booking details and documentation Handle questions, special requests, and reservation changes in a professional manner Learn to navigate booking platforms and supplier tools efficiently Provide outstanding customer service via phone, email, and messaging platforms Stay informed about destination trends, hotel features, and current travel promotions

Qualifications

No prior travel industry experience required—training provided

Strong communication and customer service skills

Basic computer proficiency and willingness to learn booking systems

High attention to detail and ability to stay organized

Positive attitude, professionalism, and reliability

Must be 18 years or older with access to a computer and stable internet connection

Passion for travel and helping others

What We Offer

Flexible, remote work opportunity

Travel industry training and onboarding support

Access to exclusive travel perks and hotel discounts

Opportunities for growth and advancement

Supportive team culture and ongoing mentorship

Work Environment

This is a remote position with flexible scheduling options. You’ll work independently while being part of a collaborative and enthusiastic team that values learning and service.