Operation Intern

Location: Rockford, IL, USA

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

The Operations Intern will work directly with site Operation leaders to strengthen how operation performance is measured, analyzed, and improved across all shifts and sites. This role provides hands-on exposure to real-world operations in a regulated manufacturing environment, with a strong focus on current Good Manufacturing Practices (cGMP), data analysis, and continuous improvement. The intern will assess current quality metrics, gather frontline feedback, analyze trends and root causes, and help translate insights into prioritized, high-impact improvement initiatives. By the end of the internship, the intern will have contributed measurable improvements while developing analytical, critical thinking, and Operations skills.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.

Conduct employee surveys, interviews, and feedback sessions Analyze feedback to identify trends related to engagement, recognition, and communication Summarize findings and present insights to leadership  Complete an employee engagement feedback analysis Develop a Culture Engagement Toolkit for Operations leaders Create at least five (5) actionable engagement and recognition ideas Present final recommendations to Operations leadership Participate in meetings, workshops, and training sessions to enhance technical skills and knowledge. Adhere to safety protocols, quality standards, and regulatory requirements in all job functions. Perform other duties and tasks as assigned by supervisors or project leads. Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. Attendance to work is an essential function of this position Performs other duties as assigned by Manager/Supervisor.

Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be physically capable to perform the duties listed below with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions

Stationary Position: From 1/2 to 3/4 of the day.

Move, Traverse: From 1/4 to 1/2 of the day.

Operate, activate, use, prepare, inspect, or place: From 1/4 to 1/2 of the day.

Install, place, adjust, apply, measure, use, or signal: Up to 1/4 of the day.

Ascend/Descend or Work Atop: None.

Position self (to) or Move (about or to): From 1/4 to 1/2 of the day.

Communicate or exchange information: 3/4 of the day and up.

Detect, distinguish, or determine: Up to 1/4 of the day.

On an average day, the individual can expect to move and/or transport up to 10 pounds

less than 1/4 of the day.

This position may have the following special vision requirements.

Close Vision ☐ Distance Vision ☐ Color Vision ☐ Peripheral Vision ☐ Depth Perception

Ability to focus ☒ No Special Vision Requirements

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following are some environmental conditions that one may be exposed to on a daily basis and for various lengths of time.

Work is primarily performed at a desk and/or in an office environment for 3/4 of the day and up.

The noise level in the work environment is typically, moderate.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

Working toward Bachelor's Degree in related field.

College Level Math Skills

Advanced Computer Skills: Ability to perform the most complex computer tasks and operate various computer programs.

Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.

High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.

Preferred

Ability to effectively present information to various people as the job requires.

Ability to work independently and/or part of a team.

Ability to display original thinking and creativity.

Ability to hold oneself in a professional manner.

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envis