Poison Information Intern

Location: Nashville, TN

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization

Poison Center Team

Job Summary

Answer phone calls from the general public to the Tennessee Poison Center and provide answers for select cases in an accurate and timely fashion with minimal guidance. The Poison Information Provider (Intern) will work under the direct supervision of a Certified Specialist in Poison Information (CSPI) at all times and be responsible to the Medical Director and the Managing Director of the Tennessee Poison Center (TPC).

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Position Highlights

The Poison Information Provider serves as an intern role.

Must be actively enrolled in a school of nursing, school of pharmacy, or medical school in order to be considered.

Must be able to work onsite at the Tennessee Poison Center a minimum of 25 hours/month.

Flexible schedules available.

Key Responsibilities

Obtains critical information and provides accurate information regarding assessment and managing of non-toxic exposures, simple toxic exposures and information calls.

Makes appropriate decisions based on triage information.

Documents all information and exposure calls in Toxically.

Documents an accurate question and answer for all information calls and/or history, symptoms, assessment, and recommendation or plan on all non-toxic exposure cases.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

Drug Poisoning Assessments (Intermediate): Demonstrates mastery of drug poisoning assessments in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering poison assessments without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.

Call Center Problem Solving (Intermediate): Ability to maintain on going dialogue with customers in order to assess impact of problems thereby ensuring problems are addressed in relation to their severity and importance to the situation. Demonstrates ability to effectively determine difficult problems in a timely fashion, only after exhausting all possibilities for resolution within scope of responsibilities. Maintains appropriate documentation of the call.

Records Management (Intermediate): Demonstrates mastery of Records Management in practical applications of a difficult nature. Able to determine when records become inactive and when the retention period begins such as the termination of a contract, or a date such as the beginning of a new fiscal or calendar year. Takes responsibility for the safekeeping and storage of the units information.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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Core Accountabilities

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Unde