Remote -Group Reservations Specialist – Entry-Level

Location: Boston, Massachusetts Location Type: Remote

Group Reservations Specialist – Remote

Location: Remote (United States)

About Us

We are  a coordination-focused services company that supports clients with group-based scheduling, reservations, and experience planning. We specialize in organizing logistics for group events, celebrations, and shared experiences, with a strong emphasis on accuracy, communication, and client satisfaction.

Position Overview

The Group Reservations Specialist is responsible for supporting group-related reservation and scheduling needs. This role assists with coordinating multiple participants, managing timelines, and ensuring all reservation details are accurately documented and communicated.

This position is support-driven and administrative in nature, ideal for individuals who are detail-oriented and comfortable managing multiple coordination elements in a remote setting.

Key Responsibilities

Assist with group reservation requests and scheduling coordination Communicate with clients regarding group details, confirmations, and updates Maintain accurate group records, participant information, and documentation Track timelines to ensure confirmations and changes are processed correctly Respond to inquiries related to group reservations and logistics

Follow established workflows and quality standards

Collaborate with internal teams to support group coordination efforts

Qualifications & Skills

Strong organizational and multitasking abilities

Clear written and verbal communication skills

High attention to detail and accuracy

Ability to work independently in a remote environment

Basic computer proficiency and willingness to learn new systems

Professional, reliable, and client-focused

Previous experience in group coordination, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Work Environment & Schedule

Fully remote position

Flexible scheduling may be available

Training and ongoing guidance provided

Why Join Destination Knot

Remote work flexibility

Structured, process-driven environment

Clear expectations and workflows

Opportunity to build group coordination and client service skills

How to Apply

Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.