Retail Manager Trainee

Location: Sulphur, OK

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.   IBC bank hires talented, creative and dedicated individuals to help our business succeed.  We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.   We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type

Full time

This is an in-office position.

Department

410 Branch Management

Job Summary

Under the guidance of the Corporate Area Sales Manager and a specific assigned Mentor, the Retail Manager Trainee position is assigned a branch and ensures staff is effectively conducting multiple branch operations and processes while providing superior customer service incorporating the IBC Experience. Strategizes to ensure branch meets the company growth and retention goals. Develops and promotes good community relationships. Duties will be completed parallel to classroom training to support and develop individual competencies.

Job Description

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Manage branch staff and establish expectations for individual and staff performance.

Plan and execute sales activities to meet branch deposit growth

Perform successfully to the Deposit Growth and Sales Performance Goals (TSA and Referral Programs)

Sustain customer relationships with face to face meetings, phone calls, lobby, and outreach activities

Organize branch promotions internally and externally to promote bank products and services

Establish community relationships

Actively engage in various bank meetings

Facilitate daily huddles and weekly sales meetings

Participate in corporate and market initiatives as needed

Develop employees and facilitate by coaching, instructing, and mentoring

Ensure staff retention

Shadow hiring process and employee terminations

Timely management of all branch administration job functions

Manage the maintenance of office equipment, supplies and branch image

Provide approvals for Market retail customer portfolio adhering to Bank Policies

Other duties as assigned

SKILLS

Critical Thinking

Focus on Results

Management of Personnel Resources

Instructing

Leadership

Organization

Planning

Sound Decision Making

Service Orientation

Focus on Quality

Promotes Teamwork

Sensitivity to Guidelines

Good Oral and Written Communication

Focus on Sales

Stress Management

EDUCATION & EXPERIENCE

High School diploma or GED equivalent

Some college, preferred

Retail Management experience required