Review and Translation Program Project Manager Intern

Location: U.S Remote Department: Internships (Volunteer) Location Type: Remote

About us

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers.

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full-time employees dispersed around the world, and across team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Internship Program

Since its founding, volunteerism has been an integral part of Kiva's foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas, and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you'll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors.

Through this volunteer internship, we hope to provide a high-caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills. Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees around the world, giving you a jump start on networking opportunities.

This Kiva internship is a 6-month, part-time (24 - 32 hours per week), United States-based, remote volunteer position.

Role overview

The Kiva Review and Translation Program works with over 300 volunteers worldwide to translate, edit, and review more than 90% of all loan profiles, including personal stories of Kiva borrowers before they are posted for funding on Kiva in a timely manner.

We work in close conjunction with the international portfolio to:

1) serve as Kiva's partner quality control (editing/translating and reviewing an average of 17,000+ loan profiles per month for policy violations and consistency) to maintain the flow of varied loan supply

2) protect Kiva from risk

3) increase Kiva's accessibility to global Lending Partners and borrowers who do not write in English

Your Role

As an intern with the Kiva Review and Translation Program (RTP), you will play a critical role in supporting and engaging remote international volunteers while aiding the growth of Kiva’s editing and translating volunteer program through volunteer recruitment. You will be the face of Kiva, communicating with new and existing volunteers all over the globe via our volunteer platform, Colibri.

The ideal individual for this position is a self-starter who is detail-oriented, well-organized, and loves interacting with a wide range of people. Those who want to learn more about nonprofit management will greatly benefit from the insight and hands-on experimentation with program development gained by being a member of our team.

• Please note that while you will train to be a loan reviewer for both process understanding and personal skills-building, editing or translating Kiva loans is not the main focus of the role.*

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship.

Key responsibilities include

Engage the volunteer community -- Monitor interactive Colibri Discussion Boards (the program’s online volunteer community forum) and coordinate volunteer recognition efforts (including the Milestone Award recognition process, Volunteer of the Month interviews, and posting volunteer achievements monthly). Alert volunteers to increase loan review needs with challenges and Kiva-related news and initiatives by posting original messaging on Colibri.

Support with cross-functional event planning and motivational messaging during various Kiva campaigns.

Volunteer recruitment -- Research recruitment resources as needed, post job descriptions, and assist in the initial screening of applications.

Assistance with systems -- Assist with QA testing and documentation for improvements to volunteer-facing communication tools (Colibri), the creation of new reference materials (e.g., FAQs, training videos), and refining the transition to automated emails via our preferred email platform (Iterable).

Team collaboration on volunteer engagement logistics -- Draft motivational messaging, plan volunteer events, design and analyze surveys, and strategize