Senior Education Support Intern - Birmingham Business School - 106425 - Grade 5

Location: United Kingdom Department: Clerical/Administrative

Position Details

Birmingham Business School

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £30,062 to £31,900, with potential progression once in post to £35,883

Grade: 5

Full Time, Permanent

Closing date: 17th November

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Background

At the University of Birmingham, students are at the heart of all we do.  You will join a professional services team which is passionate about providing excellent administration support for students and staff.

Role Summary

Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students.

You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of teaching and learning related activity.

Typically reports to a Programme Manager and provides education support for one or more teaching programmes.

Main Duties

Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.

Deal with higher profile contacts on own initiative.

Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.

Specifically take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation etc.

Make a substantial contribution to the management, development and implementation of operational processes.

Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.

Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.

Support the development of systems and procedures to assist in the day to day running of School/Programme administration.

Responsible for the regular review and update of key documentation.

Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.

Providing a professional secretarial service to relevant committees and meeting.

Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.

Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.

Manage all data in accordance with University policy and Data Protection Regulations.

Other Duties

The post-holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities.

If in a supervisory role, you will line manage all staff and take responsibility for co-ordinating and prioritising the work of others, normally as the head of a small team or sub-unit of a team.  If not in a supervisory role you will still be expected to act as a role model and coach members of the team.

Required Knowledge, Skills, Qualifications, Experience

You will need to evidence

Substantial professional experience in a variety of similar roles; and

GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications) and

A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

You will be

Comfortable in a role where you take significant responsibility and wher