Student Worker - Help Desk+ Support Consultant

Location: Waco, TX, United States Department: Student - Undergraduate

Job Title: Student Worker - Help Desk+ Support Consultant

Job Classification: Business Operations, Student

Department: ITS Client Services

Hiring Manager: Stephanie Sanchez

Contact: [email protected]

Work Schedule: Minimum of 10 hrs per week between 7:30 am and 7:00 pm Monday-Friday and 1:00 pm and 7:00 pm Saturday and Sunday

Desired Length of Employment: Fall/Ongoing

Pay Rate: $10.00/hr

This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. This position is responsible for the following:

Receive and release computers for service and resolve computer software/connectivity/printing issues.

Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues.

Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.

Install, configure, and maintain computer software applications.

Provide support for applications, networks, and printers.

Provide training to faculty, staff, and students on using technology resources.

Ensure the security and confidentiality of sensitive information and data.

Assist with checking in/out technology equipment.

Complete daily tasks including but not limited to sending emails, completing inventory, and maintaining equipment.

Perform business operations duties for assigned area of responsibility

Provide excellent customer service to clients

Ability to prioritize and take initiative

Assist with various projects, activities and tasks related to business operations

Ability to comply with University policies

Maintain regular and punctual attendance

Employer: Baylor University

Work Location: Moody Library

Work Address: 1312 S 3rd St, Waco, TX 76798