Summer 2027 Flight Operations Base Services & Standards Internship

Location: TX-Dallas

Department: Flight Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Summer 2027 Flight Operations Services & Standards Internship

Notice: We ask that you apply with your personal email address rather than your school email (.edu) so we can stay connected about future roles at Southwest. Be sure to attach a resume to your application.

The Southwest Airlines’ Flight Operations Services & Standards Intern will work on projects across several Teams that support our Employees, Customers, communities, and business. If hired, Interns may be selected to support one of the following Teams:

Flight Ops Base Services: This Team supports Pilot base operations by serving as a key resource for base-related questions and requests from Chief Pilots, Base Coordinators, Pilots, and Flight Operations partners. Interns will gain hands-on experience supporting operational and base programs while providing Customer Service and assisting with processes that help keep day-to-day operations running smoothly.

Flight Ops Training & Standards: This Team supports pilot training, standardization, and continuous improvement initiatives across Flight Operations. Interns will assist with maintaining training materials, researching operational requirements, tracking action items, and documenting current processes while gaining hands-on experience in process analysis, cross-functional collaboration, and projects that enhance training and operational effectiveness.

Additional Details

Join Southwest as a Summer 2027 Intern, with a 12-week internship lasting from May 18 – August 8, 2027.

Pay of $21-$24 per hour, corresponding with progress toward degree.

Stipends may be offered based on eligibility and program criteria.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours (2702 Love Field Drive).

Dedicate 40 hours each week (maximum of 8 hours per day) to your internship responsibilities and tasks.

Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).

Interns will be provided any required equipment, such as a laptop, for the internship

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Duties & Responsibilities

Partners with the Base Services Team and Flight Ops Pilot Base Staff to assist with questions, research issues, and help identify resolutions

Assists with monitoring and responding to inquiries or requests via shared inbox, phone, or other contact methods, following established processes and service expectations

Provides administrative support for daily tasks related to Flight Operations programs, base programs, and base services

Documents questions, trends, issues, or process improvement ideas and escalates them to the appropriate Team Member or Leader

Supports onboarding, training materials, or job aids for Base Services processes, as needed

Assists with coordination, scheduling, logistics, and materials for meetings, recurrent training, and other Base Services events

Maintains and updates tracking tools, databases, and documentation used to support Flight Ops programs and base services

Reviews existing process documentation and job aids for clarity, consistency, and accuracy, and recommends updates

Must be able to comply with Company attendance standards as described in established guidelines

Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

Air travel with occasional overnight stays required

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Basic knowledge of, or interest in learning about, Pilot base operations, including base services, standard operating procedures, technology tools, and Flight Operations support processes

Basic knowledge of, or interest in learning about, the role of Southwest Pilots and the operational support needed to serve Pilot groups

Skilled in verbal and written communication with a focus on clear, friendly, and professional Customer Service

Proficient in Microsoft Office Suite and other productivity tools

Ability to stay organized, manage multiple tasks, and follow through on assigned work with attention to detail

Ability to balance competing priorities, ask questions, and meet deadlines in a fast-paced environment

Ability to research issues, identify next steps, and seek guidance when needed to help resolve problems

Ability to think critically, consider downstream impacts, and use available resources when supporting process or service recommendations

Ability to work collaboratively and cross-functionally with enterprise partners to resolve issues

Ability to work well with others as part of a Team, providing internal Customer Service

Ability to apply established policies, procedures, and resources while seeking guidance before making decisions that may impact operations or Customers

Ability to maintain confidentiality

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