Systems Operations Intern

Location: Lisbon, Lisbon, Portugal Department: Operations

About Us

1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.

Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.

Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.

About the Team

We are looking for a Systems Operations Intern to join our Systems Operations team, part of the wider Service Assurance function. This team acts as a 2nd line technical support team, working closely with Customer Services, Customer Success, Engineering, Product, Platform Operations, Network Operations, and NOC teams to investigate and resolve customer-impacting system and platform issues.

You will support the investigation of customer incidents, provisioning failures, and operational issues affecting core platforms and services. This is a hands-on learning role for someone who wants to build practical experience in production systems, incident management, troubleshooting, service assurance, and operational support.

About the Role

Support the investigation and troubleshooting of customer complaints related to service provisioning, subscriber configuration, and customer-facing platform issues.

Assist the Systems Operations team with daily case handling, operational monitoring, and incident follow-up across production systems.

Help investigate provisioning failures, activation issues, service configuration mismatches, and customer-impacting platform incidents.

Learn and support the use of operational tools and customer-facing service management platforms to validate, troubleshoot, and resolve provisioning and configuration issues.

Escalate complex or high-impact issues to senior engineers, Engineering, Product, vendors, or other operational teams with clear technical findings and supporting evidence.

Maintain accurate records of incidents, troubleshooting activities, provisioning actions, resolutions, and follow-up tasks.

Support incident response activities, including impact assessment, service restoration, operational updates, and post-incident documentation.

Contribute to root cause analysis by collecting logs, provisioning records, system outputs, API responses, and operational evidence.

Help ensure customer-impacting issues are handled in line with SLAs, operational KPIs, and service assurance processes.

Collaborate with Customer Services, Customer Success Managers, Engineering, Product, Network Operations, Platform Operations, and other operational teams to ensure reliable service delivery.

Create and maintain internal documentation, troubleshooting guides, provisioning procedures, and knowledge articles.

Share learnings and best practices with the team to improve operational efficiency, service reliability, and operational consistency.

Requirements

About You

Must Have

Degree in progress or recently completed in Telecommunications Engineering, Computer Science, Network Engineering, or a related technical field.

Basic understanding of distributed systems, APIs, databases, Linux, or cloud-based platforms.

Interest in troubleshooting customer-facing services, provisioning processes, and production systems.

Familiarity with REST APIs, JSON, SQL, or scripting languages (e.g. Bash or Python) is considered an advantage.

Interest in learning service provisioning, subscriber management, operational workflows, and platform support processes.

Good analytical and problem-solving skills, with attention to detail.

Ability to organize work, manage priorities, and follow structured troubleshooting processes.

Strong written and verbal English communication skills.

Comfortable working with remote teams and cross-functional stakeholders.

Proactive, motivated, and eager to learn in a fast-paced operational environment.

Calm and structured approach when dealing with customer-impacting incidents and operational issues.

Team-oriented mindset with a commitment to continuous learning, operational excellence, and service reliability.

Nice to Have

Previous internship, academic project, or hands-on exposure involving systems operations, technical support, service provisioning, or production environments.

Basic knowledge of APIs, databases, Linux, cloud platforms, or distributed systems.

Experience using ticketing and case management tools such as Jira, Salesforce, or similar platforms.

Exposure to incident management, operational support, troubleshooting, or production monitoring.

Basic understanding of service assurance processes, operational KPIs, SLAs, and customer-impact assessment.

Experience with scripting or automation using languages such as Python, Bash, or PowerShell is a plus.

Interest in learning operational workflows, production support processes, and customer-facing service platforms.

Benefits

Why 1GLOBAL?

Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.

Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.

Work with a Talented Te