Technical Support Delivery Intern

Location: Costa Rica

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

At Workday, we are a leading provider of Workday solutions, helping organizations optimize their human capital management and financial processes through innovative technology. We are seeking motivated and enthusiastic Interns to join our team as Technical Support Delivery Interns. This is an excellent opportunity to kickstart your career in a dynamic and rapidly growing field.

About the Role

As a Technical Support Delivery Intern, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated application issues, report technical and functional issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution. The Technical Support Delivery Intern will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.

Responsibilities

Troubleshoot and resolve complex technical/functional issues related to our products & services.

Understanding of Cloud-based (SaaS) web application products

Maintain a high level of customer satisfaction by providing timely and accurate solutions.

Document customer interactions, issues, and resolutions in the CRM solutions like Salesforce , JIRA, etc.

Participate in training sessions to enhance technical knowledge and customer experience skills.

Maintain your knowledge of new functionality and compliance changes

Contribute to our Knowledge-Centered Service (KCS) by creating Knowledge articles

Ability to collaborate with multiple partners across a diverse organization

Workday Internship Program

Ready for your career to shine? At Workday, we believe that the next generation of talent is essential to our success, which is why we seek hard-working students with open minds, new perspectives and bright ideas to join our Intern & Co-Op Program. During the 23-week internship experience, you’ll make an impact at Workday by engaging in meaningful work, all the while forging professional connections, and strengthening your skills in an encouraging environment. Plus, you’ll be encouraged to bring your brightest self to work with coaching and mentorship, connection events and exposure to Workday’s stellar culture while living our Core Values.

Let’s make work days brighter. Apply today to start your career as a member of the Workday Intern & Co-Op Program!

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About You

Basic Qualifications

Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or related field, with an anticipated graduation date of June/July 2027

Must be able to commit to the full duration of the 23 week internship (Start Date: Feb 8, 2027) in Heredia, Costa Rica

Must be able to work Shift 1 (8am - 5pm)

Bilingual in Spanish and English

Strong interest in technology and willingness to learn new applications.

Excellent problem-solving skills and the ability to think critically.

Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Basic understanding of computer systems, mobile devices, and other tech products.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Flexibility to work in shifts or On-call per business requirements

Team player with a positive attitude and strong work ethic.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!