Technical support Engineer Intern

Location: Sofia, Sofia, Bulgaria

Technical support Engineer Intern

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Technical Solutions Intern

Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program. We are invested in your learning, growth and development. Hewlett Packard Enterprise offers you a highly dynamic, fast-paced, professional working environment and the chance to develop the skills you have gained at university in a real business environment. Throughout the program, you'll have regular training and one-to-one meetings with your manager. Working together, you'll set goals and plot your development. And with our open-plan offices and friendly working culture, you'll have the chance to learn from experienced professionals who can help you in your future career.

Start Date: February 2027

A key part of the program is the combination of structured technical rotations and collaborative project work. This approach is designed to give you broad exposure to different areas of enterprise technology while also providing the opportunity to apply what you learn in practice.

During the program, you will rotate across different technology areas:

• Compute Hardware Support
• Storage Hardware Support
• Software Support, with exposure to technologies such as HPE Morpheus, VME, Linux, and Ubuntu

This rotational approach will allow you to explore different technical domains, develop broader troubleshooting skills, and better understand how hardware, infrastructure, and software technologies work together.

Throughout the program, you will receive training, guidance from experienced engineers, and regular one-to-one meetings with your manager to discuss your goals, progress, and development.

What you’ll do

Our teams are committed to delivering great customer experience through providing world class managed services and global support.

During your internship, you will learn how to

Analyze and troubleshoot customer issues across compute, storage, and software technologies

Deep-dive into technical configurations to identify problems and help develop effective resolution and recovery plans

Build hands-on knowledge of both hardware and software support, including technologies such as HPE Morpheus, VME, Linux, and Ubuntu

Develop structured troubleshooting and problem-solving skills while working alongside experienced technical engineers

Understand how technical support teams collaborate across different technology domains to resolve complex customer issues.

Identify opportunities to improve technical processes and ways of working

Collaborate with your fellow interns on a joint project, applying the knowledge and skills gained throughout the internship to solve a practical technical or business challenge

Present and share your project outcomes, encouraging teamwork, knowledge sharing, and learning from your peers.

What you’ll need

Currently enrolled in a Bachelor or Master’s degree in Engineering, Computer Science or another IT related degree

Fluent in written and verbal English

Analytical troubleshooting and problem-solving skills

Time management skills and working with strict deadlines

Excellent customer, telephone, oral and written communications skills

The drive to seek out what’s next and to deliver exceptional results

A collaborative, solution focused spirit and overall sense of urgency

The desire to embrace new ideas and fresh thinking and seek out ideas different than your own

Experience as an active leader on campus who strives to make a positive impact on the world

Comfort with working in a hybrid (virtual and face-to-face) environment

What you can expect from us

Initial extensive onboarding to support you with adjusting into the role

Ongoing learning and development throughout the duration of the program

Great work-life balance including hybrid working and Wellness Fridays initiative

At HPE, we’re

Human Rights Campaign’s 2023-2024 Corporate Equality Index

Great Place to Work’s Best Workplace for Parents 2023

Fortune 100 Best Companies to Work For® 2024

Ethisphere World’s Most Ethical Company 2024

The Civic 50 Honoree

JUST Jobs Leader 2024

Forbes 2024 America’s Best Employers For Diversity

America's Most Just Companies 2024

Fortune Best Workplaces in Texas™ 2024

Bay Area's Best Places to Work 2024

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better