Teller Trainee West Roxbury Branch

Location: West Roxbury, MA, United States Department: Retail Teller Positions

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision-making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy—Where Each Relationship Matters®—guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values-driven culture that encourages professional growth, innovation, and work-life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

As a Teller Trainee at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customer needs and offering personalized advice that serves to develop and maintain relationships. Each day, you create a memorable experience for customers whilst contributing to the fulfillment of branch and company goals in a meaningful way.

With a positive, can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for providing efficient, effective, and courteous customer service while performing a variety of transactions. You are the friendly face of Rockland Trust, promoting our mission and helping customers navigate the world of banking.

What You’ll Experience

Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.

Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.

Recognition & reward: We believe all colleagues should be recognized for their contributions.

Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.

Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.

Who We Are

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they’re empowered to make a difference for our customers and communities.

As one of The Boston Globe’s “Top Places to Work” since 2008, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we’ve built a workplace that enhances our colleagues’ lifestyle and inspires them to reach their full potential.

For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts and New Hampshire, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts, New Hampshire and Rhode Island.

What You’ll Do

Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.

Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.

Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.

Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.

Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.

Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.

Perform any other duties as assigned by management.

Required Qualifications

High school diploma or equivalent.

Strong verbal and written communication skills.

Comfortable using technology, including computers, to facilitate the achievement of business goals.

Sales and service-oriented personality.

Ability to maintain a professional appearance.

Positive approach to interactions with customers and team members.

Ability to work within normal office requirements, with long periods of standing and continuous customer support.

Ability to lift and carry up to 50 pounds.

Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.

Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Preferred Skills/Experience

Candidates should have 1-2 years prior teller experience or cash handling/customer servic