Walk-in Case Management Services Intern (Spring 2027)

Location: Baltimore, MD USA

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Scope of Work

Walk-in Case Management services interns will assist IRC’s walk-in team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area. The walk-in casework team provides need-based services to eligible clients. Interns will work directly with individual clients and families to assist with clients’ navigating walk-in services.

Reports To

Walk-In Casework Supervisor or Walk-In Caseworker

Learning Objectives

Learn about the services that refugees, asylees and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area.

Learn about strategies for effective, holistic case management.

Develop resourcefulness and problem-solving skills to work independently in different situational contexts.

Learn to communicate effectively in a global context.

Responsibilities

Under the direction of the intern’s supervisor, intern will assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.

Assist clients to coordinate transportation to medical and other required appointments.

In coordination with the walk-in team, conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.

Assist with service documentation through case-notes and case file maintenance.

Other duties as assigned.

Qualifications

Prior experience and interest working with refugees and immigrants preferred.

Prior experience and interest in case management or social work preferred.

Ability to work independently and as a team member in a fast-paced and global environment.

Flexible and reliable, with outstanding attention to detail.

Strong problem-solving skills.

Excellent communication and interpersonal skills.

Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).

Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired. Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.

Position Details

IN-PERSON:  Spring 2027 internships will be hybrid. This includes a combination of standard office environment, remote work, and field time within the greater Baltimore area.

DATES: Internships start with a required orientation on Wednesday, Jan 27th (approx. 9:30 AM – 3 PM). Regular weekly hours start the week of Jan 27th, 2027, and will continue through May 16th, 2027 (14 total weeks).

HOURS: Internships require a minimum of 15 hours per week for 14 weeks. Interns should be able to come to the office at least 3 days per week.

LAPTOP: Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities.

REIMBURSEMENT: Internships with the IRC in Baltimore are unpaid. University credit may be arranged. Spring 2027 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office

Application Process

DUE DATE: apply online at careers.rescue.org by 11:59 PM ET on Monday January 4th.

INTERVIEWS: Applicants selected for interviews will be contacted to schedule interviews beginning January 2026. Due to the volume of applications, only applicants who are selected for interviews will be contacted. Interviews will be conducted approximately January 4th through January 20th, 2027.

OFFERS: Applicants who have interviewed for positions can expect to receive a decision no later than  20th, 2027. Confirmations will be due at the latest by January 22nd, 2027.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This is an unpaid position and is not eligible for benefits.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation.