WCIT CSS - Drexel Co-Op

Location: Huntsman Hall - 4th Floor

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been consistently ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title WCIT CSS - Drexel Co-Op

Job Profile Title Temporary Employee - Co-op Worker

Job Description Summary Provide technical support to Wharton faculty, staff, and students by troubleshooting hardware, software, network, and device-configuration issues across phone, email, chat, Zoom, and in-person channels. Install and configure equipment, manage device deployment and decommissioning with the Purchasing Team, and deliver timely, professional, client-focused service in a fast-paced higher education environment.

Job Description

Troubleshooting hardware and software issues on Windows, MacOS, Android, iOS, and iPadOS

Configuration of students’ devices for Wharton’s computing environment

Google, Active Directory, and Pharos print account administration

Managing tickets and chat using Zendesk

Updating internal & external knowledge-base articles

Qualifications:

Excellent communication and interpersonal skills

Technical troubleshooting skills

Ability to work within a team effectively

Demonstrated customer service skills are a plus

Job Location - City, State Philadelphia, Pennsylvania

Department / School Wharton School

Pay Range $7.25 - $20.00 Hourly Rate Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.

Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Please note that benefit eligibility is determined/based on ACA guidelines.