2027 Guardian Summer Intern, HR Technology Knowledge Management & AI Operations

Location: Bethlehem

Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian.

Internship Dates:

The internship program will run from Thursday, May 27, 2027- Friday, August 6, 2027.

We review applications on a rolling basis, and we encourage you to apply as soon as you are ready. The application window will close on Friday, November 13th, 2026, at 11:59PM ET or when role(s) have been filled, whichever comes first.

You are:

A current junior (graduation date of May 2028) who is fueled by collaboration, able to listen and make quick decisions and thrive in a goal-oriented environment.

Location (Housing is not provided):

Bethlehem, PA

You have:

Required Qualifications

Strong written and verbal communication skills, with exceptional attention to detail and organizational abilities

The ability to analyze information, identify patterns, gaps, inconsistencies, and improvement opportunities

The ability to manage multiple priorities in a fast-paced environment

An interest in HR technology, knowledge management, process improvement, and AI-enabled employee support tools

The ability to create clear, user-friendly documentation that simplifies complex processes

Preferred Qualifications

Coursework or experience in Human Resources, Business, Information Systems, Technology, Communications, Organizational Development, or a related field

Familiarity with Workday, HR systems, case management tools, knowledge repositories, or employee self-service platforms

Experience creating process maps, job aids, workflow diagrams, SOPs, templates, or reference materials

Exposure to AI-powered tools, digital assistants, chatbots, automation, or testing scenarios

Interest in knowledge taxonomy, metadata, search optimization, content categorization, or AI-enabled knowledge solutions

You will:

Review and assess existing HR policies, SOPs, process documentation, work instructions, and knowledge articles

Analyze content maintained across various repositories including NeoCase and Inside Guardian

Standardize document formats, templates, naming conventions, and content structures

Identify outdated, duplicative, or inconsistent documentation and recommend improvements

Create clear, user-friendly process documentation that simplifies complex HR and Workday transactions

Develop process maps, job aids, workflow diagrams, and reference materials to support agentic capabilities and improve overall HR knowledge repository

Test and evaluate AI-powered agents and digital assistants supporting employee inquiries within Workday

Assess agent responses for accuracy, completeness, consistency, and policy compliance

Execute testing scenarios across key employee lifecycle transactions and HR support topics

Identify knowledge gaps, response failures, and opportunities to improve agent effectiveness

Document findings and provide recommendations to enhance AI response quality and user experience

Support the development of metrics, scorecards, and testing frameworks used to monitor agent performance

Organize and prepare documentation for future migration into Workday knowledge repositories and AI-enabled solutions

Map policies, SOPs, and process documentation to corresponding Workday business processes and employee lifecycle activities

Support the design of knowledge taxonomies, metadata, search structures, and content categorization standards

Have the opportunity to work and learn from supportive leaders, mentors, and team members across the organization who will help coach you as you develop your professional career

Learn about Guardian’s purpose, values, how we work, and our suite of product and service offerings

Build a network of colleagues and have a sense of community with other interns and other parts of the business

Think broadly and ask questions about data, facts, and other information

We offer:

Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way

Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent

Colleague Engagement Communities that create inclusive spaces where you can feel valued and connected

Social responsibility in all aspects of our work- we volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability

Eligibility:

Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship are not available for this position.

You must be available for the full program dates of the internship program.

If you have any questions regarding the application process, please feel free to email [email protected].

Salary Range:

$20.00 - $35.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building