Branch Operations Manager Trainee

Location: Roanoke, VA

Job Description

Primary Function

The Branch Operations Manager Training Program is a structured six-month development program designed to prepare high-potential leaders for future Branch Operations Manager roles within VACU.

Participants gain hands-on experience across branch operations, sales leadership, member service, compliance, and team development while supporting multiple branch locations within their assigned region. In partnership with Branch Managers, Area Managers, and operational leaders, participants develop the leadership capabilities required to successfully manage a branch.

During the program, participants serve as a flexible leadership resource—supporting operational needs, coaching employees, assisting with staffing gaps, and enhancing the member experience—while building proficiency in core functions including cash handling, membership services, account opening, and lending support.

Upon successful completion, participants will be placed into a Branch Operations Manager role as positions become available.

Key Responsibilities

Leadership Development

Demonstrate alignment with VACU’s Strategic Plan and understand how individual contributions drive organizational success

Participate in a structured leadership development program focused on operational excellence and team leadership

Develop and apply effective coaching, performance management, and decision-making practices

Partner with Area Managers and Human Resources on performance management and employee development, including disciplinary actions when necessary

Support team development through coaching, career progression conversations, and reinforcing a member-first mindset

Monitor and influence performance metrics including sales, service, productivity, overtime, and fee management

Ensure branch and individual goals are consistently achieved

Regularly review member feedback and survey results to drive employee development and retention strategies

Demonstrate sound judgment and decision-making aligned with VACU, branch, and member interests

Build the capability to lead teams effectively through change, growth, and operational challenges

Branch Operations

Support daily branch operations to ensure consistency, efficiency, and adherence to policies and procedures

Assist with audits, operational controls, risk management, and security practices

Monitor and reinforce cash handling procedures, teller operations, and balancing standards

Member Experience & Sales

Deliver exceptional, relationship-based member service through needs-based conversations

Support branch growth through deposit, lending, and referral activities

Coach team members to identify member needs and recommend appropriate solutions

Contribute to achieving production, service, and growth goals

Team Support & Coaching

Provide guidance to frontline employees to reinforce service standards and operational expectations

Support onboarding and training of new employees

Participate in coaching conversations and team development initiatives

Promote a positive, collaborative, and member-focused culture

Organizational

Other duties as assigned.

Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.

Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.

Report all Risk Management Policy violations in accordance with policy.

This job requires the ability to sit and stand for long periods of time.

This job requires infrequent lifting or carrying of objects up to 10 pounds.

Qualifications

Bachelor’s degree in Business or related field (or equivalent experience) preferred

2–4 years of experience in banking, financial services, or leadership roles

Strong understanding of branch operations, member service, and sales practices

Proven ability to lead, coach, and motivate employees

Excellent communication, interpersonal, and problem-solving skills

Ability to adapt quickly and perform effectively across multiple environments

Ability to travel within the assigned region

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Salary Range: $55,568 - $77,772