Category Management Project Intern (TikTok Shop - US Operation) - 2026 Start

Location: Seattle, Washington, United States of America Department: Commerce ops

The US Operations team onboards sellers, drives business growth, improves user experience, and provides operations and sales support in the US market. We are organized into Category Management teams that acquire new brands and incubate and accelerate them on TikTok Shop, alongside Central teams covering creator operations, campaign operations, projects, and agency partnerships, working with cross-functional and category teams to grow GMV across merchants of every size.

As the business grows, we take on complex challenges across seller growth and creator and agency ecosystem development.

You will shape merchant success, user experience, and the next phase of e-commerce growth in the US.

The TikTok Shop EBHV campaigns team supports 'Electronics, Books & Entertainment, Hardlines, and Appliances & Virtual Products' category teams.

We partner with category teams, account managers, and cross-functional teams to plan and execute platform and category campaigns, expand seller, product participation, and subsequently drive GMV growth.

This role offers hands-on experience in social commerce, campaign operations, and performance analysis.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities

• Support platform governance initiatives: Assist in executing policy enforcement, seller compliance checks, and platform campaigns eligibility. Coordinate with internal teams and external stakeholders to ensure adherence to platform rules and smooth resolution of issues.
• Manage logistics operations and merchant communication: Oversee shipping performance, exception handling, and seller support. Collaborate with merchants, carriers, and internal teams to ensure timely delivery and minimize operational disruptions.
• Contribute to process optimization: Leverage data analysis and operational metrics to identify bottlenecks in governance and logistics workflows. Provide insights and recommendations to improve efficiency and reduce risk.
• Support cross-functional collaboration: Work closely with operations, product, growth, and industry teams to align on governance standards, logistics requirements, and campaign execution. Assist in coordinating projects across teams to ensure seamless implementation.
• Assist in escalation and resolution: Facilitate timely investigation and resolution of platform or logistics issues, including policy disputes, shipping exceptions, and merchant appeals.

Minimum Qualifications

• Bachelor’s degree
• Excellent communication and problem-solving skills
• Data-sensitive with proficiency in Excel formulas
• Able to handle multiple tasks simultaneously
• Strong project management skills and ability to coordinate cross-functional stakeholders
• Self-motivated with a strong sense of responsibility

Preferred Qualifications

• Preferred background in Business/ Marketing or related field.
• Prior experience in e-commerce activities and platform governance is preferred.
• Proficiency in data analysis software.

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