Clinical Center Associate I/Clinical Center Associate Trainee

Location: Roswell, United States of America

Title: Clinical Center Associate I/Clinical Center Associate Trainee

Job Type

RegularCompany:Roswell Park Comprehensive Cancer CenterDepartment: Ambulatory Services - LeukemiaTime Type: Full timeWeekly Hours: 37.5FTE:0.9375Shift: First Shift (United States of America)

Summary: About the Role:

At Roswell Park Comprehensive Cancer Center, every interaction matters. As a Clinical Center Associate, you will often be one of the first people our patients, families, and visitors connect with during their care journey.

Whether you are beginning your career in healthcare administration as a trainee or bringing previous clerical, scheduling, or customer service experience, this role offers the opportunity to play a key part in delivering an exceptional patient experience. You will help keep our clinics running smoothly by supporting patients, providers, and care teams with a variety of administrative and scheduling responsibilities.

If you are organized, compassionate, and enjoy helping others in a fast-paced environment, we'd love to hear from you.

The starting annual salary for a Clinical Center Associate Trainee is $39,956 and this can include a full comprehensive benefits package.

The starting annual salary for a Clinical Center Associate I is $44,560 and this can include a full comprehensive benefits package.

What You'll Do

As a Clinical Center Associate, you will help create a welcoming and efficient experience for patients and visitors by:

Greeting patients, families, and visitors with professionalism and compassion

Answering phone calls and responding to routine questions

Assisting with appointment scheduling and maintaining clinic calendars Supporting patient registration and visit preparation activities Collecting and processing patient co-payments when applicable

Recording and transcribing physician orders as needed

Maintaining accurate patient and clinic records

Coordinating administrative activities that support daily clinic operations Working closely with nurses, physicians, and other team members to ensure seamless patient care Protecting patient privacy and handling confidential information appropriately

Candidates hired into the trainee level will receive on-the-job training and support to develop the skills needed to grow into the full Clinical Center Associate role.

What You'll Bring

We're looking for individuals who are passionate about helping others and thrive in a team-oriented environment.

Successful candidates will typically have

Strong customer service and communication skills

A positive, professional, and compassionate approach when interacting with patients and families

Excellent organizational skills and attention to detail

The ability to manage multiple priorities in a busy healthcare setting

Basic computer and administrative skills

Strong problem-solving abilities and willingness to learn

The ability to work effectively both independently and as part of a team

Previous experience in healthcare, scheduling, clerical support, medical offices, patient access, reception, or customer-facing roles is helpful, but candidates with transferable skills and a desire to learn are encouraged to apply.

Who Thrives in This Role

This role may be a great fit if you

Enjoy helping people and creating positive experiences

Stay organized while balancing multiple tasks

Communicate effectively with a variety of people

Take pride in providing excellent service

Adapt well to changing priorities

Want to build a career in healthcare administration or patient support

Why You'll Love Working Here

At Roswell Park, our work has a greater purpose. Every employee contributes to our mission of eliminating cancer and improving lives.

When you join our team, you'll find

Meaningful work that directly supports patients and their families

Opportunities to learn, grow, and advance your career

A collaborative and supportive team environment

Comprehensive benefits and wellness programs

A commitment to inclusion, respect, and professional development The opportunity to be part of a nationally recognized cancer center making a difference in the lives of patients every day

Join us and become part of a team dedicated to compassion, excellence, and hope. Every role matters, and every employee helps make a difference.

Qualifications:Required Education and Experience for Clinical Center Associate Trainee:

High School diploma or High School Equivalency diploma and one (1) year of full-time experience in customer service.

OR

Required Education and Experience for Clinical Center Associate I:

1. Medical Office Assistant Associate’s degree; or

2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE

Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate