Collections Representative (junior)

Location: Escazú, San José, Costa Rica Department: Credit & Collections

We are seeking a motivated and detail-oriented Collections Representative to join our Accounts Receivable team. This entry-level role is an excellent opportunity for someone interested in building a career in Finance and Collections.

You will support a portfolio of business customers, follow up on outstanding invoices, maintain accurate account information, and collaborate with internal teams to resolve payment issues. Previous collections experience is a plus. We are looking for someone with strong communication skills, attention to detail, a willingness to learn, and a customer-focused approach.

In This Role, Your Responsibilities Will Be

Support the collection of outstanding invoices from a portfolio of business customers.

Proactively contact customers through email and phone to follow up on payment status and commitments.

Maintain clear, complete, and accurate collection notes and customer account information.

Assist with the reconciliation of customer accounts, including payments, credit memos, and other open transactions.

Learn to use customer portals for invoice submission, payment tracking, and dispute follow-up.

Identify invoice discrepancies and payment issues and take appropriate action by coordinating with the relevant internal teams.

Collaborate with Customer Operations, Sales, and other Finance teams to resolve customer account questions and payment issues.

Monitor assigned accounts, follow through on commitments, and escalate complex or unresolved matters when appropriate.

Support Accounts Receivable past-due targets and other collection performance measures.

Follow established collection procedures, internal controls, and documentation requirements.

Participate actively in training and team activities and contribute ideas that may improve processes and the customer experience.

Participate in the customer phone queue, responding professionally to inbound calls and assisting customers with invoice, payment, and account-related inquiries.

Who You Are

You take action on assigned responsibilities and follow through on commitments.

You communicate clearly and professionally, adapting your approach when working with customers and colleagues.

You collaborate effectively with others and involve the right people to resolve problems and accomplish shared goals.

You approach new challenges with curiosity and a willingness to learn.

You pay attention to details and understand the importance of maintaining accurate information.

You organize your responsibilities effectively and manage changing priorities.

You maintain a professional and customer-focused approach when working through questions or challenging situations.

For This Role, You Will Need

Bachelor's degree, or current university studies in Business Administration, Finance, Accounting, Economics, or a related field.

Interest in developing a career in Collections, Accounts Receivable, Finance, or a related field.

English proficiency at B2+ level or above, with the ability to communicate effectively with customers by phone and email.

Strong verbal and written communication skills.

Strong attention to detail and organizational skills.

knowledge of Microsoft Office tools, particularly Excel, Word, and Outlook.

Ability and willingness to learn financial systems, customer portals, and collection processes.

Customer-focused attitude and willingness to take ownership of assigned responsibilities.

Ability to manage multiple responsibilities while maintaining accuracy.

Preferred Qualifications That Set You Apart

Previous experience in customer service, administrative support, shared services or finance-related environments.

Understanding of invoices, payments, account balances, or Accounts Receivable processes.

Experience communicating with customers by email or phone.

Familiarity with ERP systems, financial applications, or customer portals.

Interest in learning how to analyze customer accounts and resolve payment discrepancies.

Ability to adapt to changing priorities and seek guidance when needed.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.