End User & Infrastructure Support Intern, Summer 2027

Location: Andover, MA Federal Street

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

The Watts Internship Program is your chance to bring what you’ve learned in the classroom to life! You’ll dive into real-world projects, gaining hands-on experience while learning how business really works from the inside. During the program, you’ll get to roll up your sleeves and make an impact on day-to-day operations. Plus, you'll have tons of opportunities to network with passionate professionals across manufacturing, industrial engineering, and more—sparking new ideas through cross-department collaboration. It’s all about expanding your skills, challenging yourself, and exploring where your ambitions can take you!

Scope of Position

This analytical and detail-oriented individual, as part of the IT team, will support network administration, troubleshooting, and infrastructure initiatives. The IT Networking Intern will gain hands-on experience configuring and maintaining network hardware and software, troubleshooting connectivity issues, and monitoring network performance while developing an understanding of enterprise networking systems. This position provides practical experience, mentorship, and exposure to cross-functional collaboration while supporting projects and daily operations that contribute to reliable IT infrastructure.

This position reports to the Sr. Manager, Workplace Collaboration & End User Enablement. This role is hybrid and is based in Andover, MA.

Primary Job Duties and Responsibilities

Assist in configuring and maintaining network hardware and software.

Support troubleshooting of network connectivity issues.

Monitor network performance and report anomalies.

Document network configurations and processes.

Collaborate with the IT team on projects and daily operations.

Demonstrate accountability by maintaining accurate documentation and following through on assigned network support tasks.

Assume responsibility for other projects and duties as assigned by the Sr. Manager, Workplace Collaboration & End User Enablement or Company management.

Required Qualifications

Current student (sophomore or junior status).

Pursuing a degree in Information Technology, Computer Science, or a related field.

Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.

Strong problem-solving skills and attention to detail.

Excellent communication and teamwork abilities.

Passionate about your work, with a genuine desire to contribute meaningfully and make an impact.

Demonstrated commitment to integrity and respect in interactions with others, fostering a positive and inclusive work environment.

Strong sense of accountability, taking ownership of tasks and following through on commitments.

Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.

Must be authorized to work in the United States and not require sponsorship now or in the future.

Must successfully establish employment eligibility and satisfactorily complete background checks, including required pre-employment testing as a condition of employment.

Preferred Qualifications

Familiarity with routers, switches, and firewalls.

General Applicable Company Competencies

Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

Punctuality and dependability.

Ability to be flexible and adapt to changing work priorities and stressful conditions.

Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

Maintain productive and collaborative relationships with other Watts employees.

Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the Andover, MA location three days per week (Monday–Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements

Specific physical abilities required for this position include, but are not limited to:

Ability to remain seated at a desk or workstation for extended periods.

Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

Ability to read documents, use a computer, and perform data entry tasks.

Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

Ability to operate standard office equipment such as computers, printers, phones, and copiers.

Ability to stand for long periods of time.

Ability to lift and carry up to 20 pounds.

Ability to push and pull up to 20 pounds.

Ability to physically move around manufacturing floor.

Ability to read documents and communicate clearly with management and coworkers.

Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Pay Range

The expected hourly range for this position is $21–$23 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

What’s In It for You

People-