Entry Level | Hotel Reservations Coordinator | Online

Boston · Posted Oct 29

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At a glance

Location: Boston, MA
Work type: Remote
Category: Operations

Remote hotel reservations customer service role based in the US (Boston area). Provides training, mentorship, and opportunities to work from home with flexible scheduling; involves researching and booking hotel accommodations, handling inquiries, and maintaining client records in a virtual environment.

Location: Boston, Massachusetts Location Type: Remote

Job Title: Work From Home – Hotel Reservations – Customer Service Job Type: Flexible Schedule | Remote Work

About Us

We are a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality.

Position Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service Representatives. In this remote role, you’ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning.

This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided.

Key Responsibilities

Assist clients in researching and booking hotel accommodations Provide accurate information about hotel options, pricing, and amenities Respond promptly and professionally to client inquiries via phone, email, or online messaging Maintain accurate records of client interactions, preferences, and reservations Collaborate with other team members to ensure excellent service delivery Stay current on travel trends, hotel offerings, and industry updates

Participate in virtual team meetings and training sessions

Requirements

Excellent communication and customer service skills

Friendly, professional demeanor and strong attention to detail

Ability to work independently and manage tasks effectively

Basic computer skills and reliable internet connection

Interest in travel and helping clients plan exceptional hotel stays Previous experience in customer service, hospitality, or sales is a plus but not required