#EX Junior Amazon Connect Solutions Associate

Location: Singapore, sg Department: Others Employment Type: {'id': 'contract', 'label': 'Contract'}

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Job Summary

We are seeking a motivated incumbent to join our team implementing Amazon Connect cloud contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.

Key Responsibilities

Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization

Demonstrate familiarity with or hands-on experience in building agentic AI solutions, including understanding of autonomous agents, multi-step reasoning, and AI orchestration patterns

Work with senior engineers and project managers to implement solutions tailored to customer requirements

Support integration efforts with CRMs (e.g., Salesforce) or other business systems

Help test, troubleshoot, and document deployments

Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features

Qualifications

Requirements

Technical aptitude with an interest in cloud technologies and AI/GenAI solutions

Strong communication and interpersonal skills to work with customers and stakeholders

Willingness to learn Amazon Connect, AWS services, and customer experience best practices

Knowledge in Python/C#.Net Development

Team player mindset with proactive attitude

Attention to detail in configuration and testing work

Preferred Qualifications

Exposure to contact center environments, service desk operations, or customer service through internships, part-time jobs, or school projects

Basic understanding of AWS cloud fundamentals

Familiarity with AI concepts such as speech recognition, sentiment analysis, or chatbots

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].