Intern - Associate Mobile Engineer

Location: Bethpage, NY, US

Intern - Associate Mobile Engineer

Location

Bethpage, NY, US, 11714

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Brand

Optimum

Requisition #

12513

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity.

At Optimum, co-op/intern students work on real projects with real business impact. Participants gain hands-on experience, collaborate with industry professionals, and contribute to initiatives that help shape the future of connectivity, technology, and customer experiences. Students may work on meaningful projects, gain exposure to industry-leading technologies, partner with mentors, develop professional skills, and build networks across the organization.

Program Details

Full-time co-op/intern opportunity (Jan 2027 - Jul 2027)

40-hour work week

30-minute unpaid lunch period each workday

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Under general supervision, the Associate Mobile Engineer supports operations and projects for the core platforms of the Optimum Mobile service on the Mobile Core team. This role engages with vendor personnel to resolve issues, implement new features and network functions, and ensure platform stability and performance. The Associate Mobile Engineer monitors network KPIs, validates alarms, performs acceptance testing, and supports device and software certification activities—including 3GPP cellular, Wi Fi access, mobile phones, and wearables—to deliver a high-quality customer experience.

The Associate Mobile Engineer provides second-level support for assigned issues, detects and analyzes inconsistencies in internal systems that affect customers, and participates in outage response during working hours.  The position will be assigned projects of small to medium scale and moderate complexity.

Responsibilities

Organizational Performance

• Develop and maintain a strong understanding of Optimum Mobile services, mobile core operations, and network architecture.
• Research technical issues and provide analytical support for projects and operational initiatives.
• Prepare and contribute to KPI reporting, acceptance testing feedback, and other operational deliverables.
• Follow established processes for operations, change management, incident management, and service assurance.
• Identify, analyze, and resolve system issues impacting customer experience.
• Provide second-level technical support for escalations, incidents, and customer-impacting issues.

Technology

• Continuously expand knowledge of mobile core technologies, devices, network services, and emerging wireless technologies.
• Utilize analytical tools and methodologies to support operational and project objectives.
• Participate in feature testing, release validation, platform optimization, and implementation activities.
• Support network operations through system monitoring, alarm validation, backup/restore processes, and maintenance activities.
• Monitor and analyze network KPIs, investigate performance anomalies, escalate issues when required, and implement corrective actions.
• Collaborate with vendors to troubleshoot issues, implement enhancements, and maintain network functionality.
• Support device testing and certification activities, including validation of cellular (3G/4G/5G), Wi-Fi Calling, smartphones, and wearable devices.
• Participate in acceptance testing and provide recommendations based on results.
• Identify opportunities to improve network performance, service quality, and customer experience.
• Assist with outage response and maintenance window activities, including occasional off-hours support.

Project Management

• Execute assigned tasks using established project management and change management methodologies.
• Track and communicate project progress, risks, and status updates to management and stakeholders.
• Support project implementation, testing, and operational readiness activities.

Business Analysis & Documentation

• Create and maintain documentation related to operational procedures, test results, KPI analysis, certification activities, and process improvements.
• Ensure accuracy and completeness of records supporting operational and project requirements.

Customer Service, Communication & Marketing

• Deliver outcomes that enhance customer satisfaction, service reliability, and operational excellence.
• Build positive, collaborative relationships with internal teams, stakeholders, and vendor partners.
• Demonstrate an understanding of the end-to-end mobile customer experience and its impact on business performance.
• Communicate effectively in a professional, open, and solution-oriented manner.

Teamwork & Professional Development

• Contribute positively to a collaborative, high-performing team environment.
• Take ownership of personal development through continuous learning and cross-training opportunities.
• Seek opportunities to improve individual and team performance.
• Demonstrate strong interpersonal, communication, and collaboration skills while working effectively across the organization.

Qualifications

1. Key Experiences / Achievements

• Coursework in Computer Science, Engineering, Telecommunications, or related discipline, or equivalent work experience and technical training, is required
• Interest and/or experience in mobile networks, device testing, systems analysis, and technical operations
• Familiarity with AI Tools and AI First mindset

2. Technical / Functional Competencies

• Knowledge or interest in learning about mobile network architecture and core plat