Intern - Collaboration and Communication Technology

Location: WI Madison

The Collaboration and Communication Technology team supports and manages the Microsoft 365 ecosystem, including Outlook, SharePoint, Microsoft Teams, Teams Phone, faxing solutions, and emerging technologies such as Microsoft Copilot. As an intern, you will gain hands-on experience supporting day-to-day operations through reporting, user provisioning, basic scripting (preferably Python), and other entry-level administrative tasks. This role is ideal for students with an IT background and an interest in infrastructure technologies, networking, and AI.

Primary Accountabilities • Develop an understanding of the organization’s business environments, corporate culture and structure to support work initiatives. • Open to and supports new ideas, systems and procedures within collaboration technologies. Generate creative ideas and actions in response to changing situations. • Supports and plans work on small projects with direction from management. • May assume the duties normally performed in the department, alongside professionals who perform these roles. • Presents project results to management and/or department personnel. • Performs analytical work within the assigned functional area. • Other duties as assigned. Specialized Knowledge & Skills Requirements • Demonstrated experience providing customer-driven solutions, support, or service. • Must be currently seeking a baccalaureate, masters, or doctoral degree and be enrolled in an accredited college or university on a full-time basis or as required by the university's co-op program. • Must have achieved 24 semester hours of academic credit before beginning the first work term. Licenses • Not applicable. Travel Requirements • Up to 10%. Physical Requirements • Work that primarily involves sitting/standing. Working Conditions • Not applicable.

Additional Information To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability.

Offer to selected candidate will be made contingent on the results of applicable background checks

Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.

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