Intern - Customer Payment Services

Location: RICHMOND, VA, US

Intern - Customer Payment Services

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

Job Summary

The Payment Services Intern will support the Customer Payments and Electronic Strategies team by assisting with reporting, data analysis, process improvement initiatives, and business performance activities. This role provides hands-on experience in analyzing operational data, developing reports and presentations, documenting business processes, and identifying opportunities to improve efficiency and customer outcomes. The intern will work closely with business analysts and operational leaders to gain exposure to performance metrics, workflow analysis, business case development, and continuous improvement efforts. The position also offers rotational learning opportunities within billing and credit services.

Key Responsibilities

Assist with data collection, validation, analysis, and reporting.

Support the development of performance metrics, dashboards, and presentations.

Help identify trends, process improvement opportunities, and operational efficiencies.

Assist with process mapping and business documentation.

Support special projects, cost-benefit analyses, and business case development.

Collaborate with business partners across customer payment and billing operations.

Development Opportunities

Gain experience in business performance analysis and reporting.

Develop data analysis, presentation, and process improvement skills.

Build knowledge of customer payments, billing, and credit operations.

Prepare for future Business Performance Analyst career opportunities.

Required Knowledge, Skills, Abilities & Experience

Pursuing a degree in Business, Finance, Data Analytics, Information Systems, Engineering, or a related field.

Proficiency in Microsoft Excel, Word, and PowerPoint.

Strong analytical, problem-solving, and organizational skills.

Effective written and verbal communication skills.

Ability to manage multiple assignments and meet deadlines.

Strong attention to detail and commitment to data accuracy.

Ability to work independently and as part of a team.

Demonstrated initiative, adaptability, and willingness to learn.

Interest in business analytics, process improvement, and operational performance.

Education Requirements

Must be currently enrolled in a Bachelor’s degree program majoring in Business, Finance, Data Analytics, Information Systems, FinTech, or a related field.

Must have a GPA of 3.0 or above

Must have a graduation date in 2029

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

What You'll Get

Hourly Rate:

$25.00 - $0

The hourly rate listed is the rate we anticipate paying for this position. If a range is listed, the actual hourly rate offered may vary based on factors such as the selected candidate's degree type, academic major, and/or school classification (e.g., sophomore, junior, senior).

At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance.   To learn more about our benefits, click here: Dombenefits.com

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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