Internship - Customer Service / Client Relations (all backgrounds, Shah Alam / Senai)

Location: Shah Alam, Selangor, my Department: Laboratory & Testing Employment Type: {'id': 'intern', 'label': 'Intern'}

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Handle daily client interactions, including sample receiving, registration, sorting and after-sales support.

Attend to walk-in clients and incoming calls, addressing enquiries related to laboratory testing services.

Liaise with clients on sample submissions and follow up on any related issues.

Coordinate with the Lab, Admin, Sales and Billing Departments to facilitate the laboratory testing process and ensure smooth service delivery.

Qualifications

Diploma or Bachelor's Degree in any discipline from a recognised university or college, preferably in Business Management, Psychology, Sales or a related field.

Strong communication and interpersonal skills, with a customer-oriented mindset.

Good personality, proactive, independent and able to work well in a team.

Able to handle client enquiries, coordinate with internal departments and manage multiple tasks effectively.

Students from all academic backgrounds are welcome to apply!

Locations: Shah Alam, Selangor / Senai, Johor