INTERNSHIP - HR Communication & Intranet

Location: Luxembourg (Siège Lux House)

We are looking for a motivated and creative HR Communication & Intranet Intern to join our Human Resources team for a 6-month internship.

You will work closely with the HR function and support a broad range of people-related initiatives across Talent & Learning, People Services, Performance Management, Rewards, and HR Risk. In this role, you will contribute to the development and maintenance of our HR intranet pages, coordinate content across multiple HR disciplines, and support internal communication and employee engagement initiatives. This internship offers a unique opportunity to gain exposure to the full employee lifecycle while collaborating with diverse HR teams and contributing to projects that enhance the employee experience and organizational effectiveness.

Please note that only students who can provide a valid internship agreement (school convention) will be considered

Your key responsibilities

HR Intranet development

Support the design, development and continuous enhancement of the HR Intranet, including the creation of new pages, the refresh of existing content and the redesign of user journeys.

Collaborate with HR teams across Talent & Learning, People Services, Performance Management, Rewards and HR Risk to gather, structure and consolidate information for publication on the Intranet.

Help translate complex HR policies, processes and services into clear, engaging and user-friendly content.

Contribute to the definition and optimization of the information architecture, navigation structure and content governance of the HR Intranet.

Coordinate with key stakeholders to ensure that content is accurate, complete, consistent and regularly maintained.

Support the publication, maintenance and continuous improvement of HR Intranet content and digital employee resources.

Analyse employee information needs and contribute to the creation of a more intuitive self-service experience for staff.

Participate in preparing the HR knowledge base and content structure required for the future deployment of an HR self-service agent, enabling employees to quickly access relevant information and guidance.

Identify opportunities to simplify, standardise and digitalise HR information to improve accessibility, efficiency and employee experience.

HR Communications, Engagement & Employee Experience

Support the HR team in the delivery of internal communication, employee engagement and people-related initiatives across Talent & Learning, People Services, Performance Management, Rewards and HR Risk.

Contribute to the preparation and coordination of communication materials related to learning programmes, talent initiatives, employee events, onboarding activities and HR campaigns.

Help create engaging content, including announcements, articles, presentations, guides, visuals and other communication materials for employees and managers.

Support the onboarding experience of new joiners by assisting with communication, coordination and the preparation of onboarding resources and materials.

Contribute to the promotion of learning opportunities, development programmes and HR services to increase employee awareness and participation.

Assist in the organisation and coordination of HR events, workshops, information sessions and employee engagement activities.

Support the collection and analysis of feedback to continuously improve HR communications, programmes and employee experience initiatives.

Provide support on cross-functional HR projects and operational activities, gaining exposure to the full employee lifecycle and a broad range of HR disciplines.

Collaborate with colleagues across the HR function to ensure a consistent, employee-centric approach to communication and service delivery.

Your profile

You are currently pursuing a Bachelor’s or Master’s degree, preferably in Communication, Digital Communication, Marketing, Human Resources or a related field.

You have a strong interest in internal communication, digital content and Human Resources.

Interest for AI is a strong plus for the role (Copilot Claude ChatGPT)

You have excellent written and verbal communication skills.

You are comfortable working with different stakeholders and gathering information from multiple teams.

You are organised, proactive and able to manage different topics simultaneously.

You have a good eye for how information can be structured and presented in a clear and attractive way.

You are fluent in French and English, both written and spoken.

Knowledge of SharePoint, Microsoft 365 or other content management tools would be considered an asset.

What you will gain

During this 6-month internship, you will gain hands-on experience across a broad range of Human Resources activities, including HR communications, digital content management, employee experience, onboarding, learning and development, talent initiatives, and HR operations. You will contribute to the redesign and continuous enhancement of the HR Intranet, support cross-functional HR projects, and help prepare the foundations for future self-service solutions that enable employees to access HR information quickly and efficiently. Working closely with all HR teams, you will gain valuable exposure to the full employee lifecycle while contributing to initiatives with visibility across the entire HR function.

You will also have the opportunity to collaborate with different HR teams and develop a broader understanding of how HR services, learning initiatives and talent programmes are communicated to employees.

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!