At a glance

Pay: $24-$26/hr
Location: Reston, VA
Work type: Onsite
Category: Operations

What they are looking for

ParisGenevaOutlookExcelInvoicing

Location: Reston, VA Department: ParkX Management

Job Overview

The Assistant Account Manager performs specific duties relating to the management of ParkX monthly accounts and transient revenue tracking for all locations. This individual should continuously work to improve the level of service we extend to our clients and customers, particularly with respect to customer account management and revenue reconciliation. This person will assist the Parking Accounts Manager with any assigned work tasks.

Key Responsibilities

Assists with budgets and variance reports for assigned locations

Utilizes Paris software to assist in the management of monthly accounts, including but not limited to invoicing, parking assignments, waitlists, permit requests, and account adjustments

Provides timely and friendly customer service to monthly parking customers to convey accurate program information and resolve inquiries

Assists in the identification of program and process optimizations and provides recommendations to improve efficiency and productivity

Assists Parking Account Manager with assigned PCI compliance tasks.

Assists with onboarding of new team members including interviewing and training

Assists with the tracking of accounts payable and receivable to ensure that payments are accurate and timely recorded

Follows up with customer accounts that are carrying past due balances

Verifies and enters data into financial processing system according to ParkX procedures, and troubleshoots system as needed

Prepares invoices, account statements, and other records

Assists Comstock’s accounting team with any ParkX accounting needs

Assists with the auditing parking lot transactions, procedures, controls, and policies

Assists with the maintenance of records

Maintains a positive attitude while working with customers and clients

Possesses a complete knowledge and understanding of all properties within the ParkX portfolio

Understands all relevant systems within the Remote Management Center, including but not limited to Commend intercoms, various PARCS, Outlook, Paris, Geneva, TEZ systems, INDECT, and SWEB

Fully investigates any account irregularities, and reports issues to upper management

Maintains knowledge of departmental policies and procedures

Maintains a flexible schedule as the needs of the business evolves

Adjusts to changing demands in daily priority levels and workflow

Helps promote a company culture that encourages top performance and high morale

Ensures revenue controls, processes, and procedures are followed

Performs additional auditing duties including but not limited to completing spot inspections, performing site visits, and verifying the accuracy of revenue reports

Conducts training sessions for new hires, to ensure that they are following correct procedures for Paris and Geneva data entry

Performs other duties and tasks as assigned by management

Qualifications

Possess a bachelor’s degree in a relevant field

Minimum of 1 year with operational and leadership experience, including revenue control and reporting

Background in the parking industry in a supervisory role within a private

operation organization strongly desired, but not required

Established experience in Microsoft Office products including Word, Excel, Power Point and Outlook

Must be highly credible and trustworthy, and operate with high degree of integrity

Must hold oneself and others accountable and strive for a high level of excellence

Must have a positive, can-do attitude and be able to fuel growth and innovation

Must be customer-focused and results-oriented

Must want to continuously learn and develop

Exceptional oral and written communication, active listening, and organizational skills

Ability to establish strong working relationships with others in team setting

Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment

Self-directed and able to work independently, with minimal supervision

Core Competencies

Strategic Growth & Portfolio Expansion

Financial Modeling & Underwriting

Proposal Development & Contract Negotiation

Client Relationship Management

Market Analysis & Business Strategy

Adaptability & Flexibility

Cross-Functional Collaboration

Leadership & Accountability

Benefits

Compensation

Competitive Salary with Bonus Potential
Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development

Opportunities for Advancement within our expanding portfolio
Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few)

Housing Discount
Commuter Benefits
Free Parking and EV charging
Parental Leave Program
Enjoy a Friendly Work Environment that values collaboration

Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart!

The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.

At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.

You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.