Junior Customer Service Representative

Arrow ECS Support Center Morocco, S.A.R.L.A.U

PL-Gdansk · Posted 4h ago

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At a glance

Location: PL-Gdansk, Poland
Work type: Hybrid

Junior Customer Service Representative in Gdańsk, Poland (hybrid role, 2-3 days in the office). Entry-level position supporting order-to-invoice process with collaboration across Sales, Logistics, and other teams; primarily email communication with some phone interactions.

What they are looking for

EnglishMs officeExcel

Location: PL-Gdansk, Poland (Aleja Grunwaldzka)

Position:Junior Customer Service Representative

Job Description

About the Role

We are looking for a Customer Service Representative to join our team in Gdańsk!

This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.

What You Will Do

As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.

Your Responsibilities Will Include

Managing the order-to-invoice process

Communicating with customers and suppliers via email and phone

Providing after-sales support to business customers

Managing customer orders and maintaining order accuracy

Monitoring and handling backlog alerts and requested backlog changes

Supporting customer reserved inventory management

Cooperating closely with Sales, Assets, and Logistics teams

Driving on-time delivery performance in line with customer and company goals

Building customer satisfaction through proactive communication and problem-solving

Contributing to process efficiency and continuous improvement

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.

Who You Are

You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.

This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.

Skills & Experience Required

English at B2 level, both written and spoken

Strong communication and coordination skills

Customer-oriented mindset

Accountability and attention to detail

Ability to work effectively as part of a team

Nice to Have

Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role

Good knowledge of MS Office applications

Good knowledge of Microsoft Excel

Polish language skills

What We Offer

Premium Medical Care programme, including a dental package

MyBenefit System, including a MultiSport Card and vouchers

Career development opportunities in a rapidly growing international environment

Dynamic and collaborative workplace with a friendly atmosphere

Who Are We?

As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.

Please submit your CV in English.