Junior Service Technician - Dental Equipment

Location: Mississauga, Ontario

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

Collaborative work environment with highly engaged employees

Market competitive compensation and benefits plan, including LTD & Insurance

RRSP with a company match

Annual Employee Appreciation Week

Paid vacation and personal days

Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being

Career growth and training programs

Open communication with Senior Leaders

Employee referral program

Recognition programs

Social activities

And much more…

Job Description Summary

The Junior Service Technician is an entry-level role designed to develop future technical experts within the dental service industry. In this position, Junior Service Technicians will assist with the troubleshooting, repair, maintenance, and installation of dental equipment, helping to ensure reliable operation at customer locations. Under the guidance of senior Service Technicians, the junior techs will build technical expertise, provide exceptional customer support, and gain practical experience in the service and installation of dental equipment.

Job Description

Assists to maintain a high level of client service by

Responding promptly to service requests

Following through on commitments to customers and internal colleagues

Listening to customer issues

Communicating client service information with the Sales Representatives and the Service Coordinators

Being dispatched by service coordinators to assist in deliveries of rental equipment

Completing work orders

Maintaining appropriate tools, supplies and parts within vehicle

Assists to maintain client equipment by

Documenting equipment issues and assisting in completing repairs

Assisting to diagnose equipment issues and arranging for required parts, supplies or tools

Assisting to communicate equipment issues and recommended repairs to the customers

Assisting to adjust, repair or calibrate equipment based on manufacturer’s specifications

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Being dispatched with installation of equipment and other goods

Providing follow up support within committed timelines

Verifying equipment is set to manufacturer’s specifications

Maintain a safe and respectful environment by

Reporting incidents, injuries or near misses

Conducting oneself in accordance with Sinclair’s policies

Participating in ongoing educational programs

Qualification & Skill Requirements

Certification or Diploma, in mechanical, electrical, small machine repair etc. is an asset

Demonstrated experience in general repair skills or a mechanical aptitude

Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing repairs is an asset

Excellent customer service skills

Aptitude for problem solving

Able to prioritize and organize work schedule with limited supervision

Strong verbal and written communication skills

Position Specific Requirements

Daily travel between dental offices

Reporting to Mississauga branch during work hours for daily schedule

Valid Canadian or equivalent driver’s license and a good driving record

Available to work evening and weekends to support emergency call outs

Periodically required to travel overnight to provide support to clients

Able to lift heavy equipment

Manual dexterity to operate hand and small power tools

The anticipated salary range for this position

$47,300.00 - $70,900.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.