Junior ServiceNow Administrator (ITSM & CMDB)

Location: Penang, 07, MY

Req ID: 140053

Remote Position: No

Region: Asia

Country: Malaysia

State/Province: Bayan Lepas

City:  Penang

Summary

We are seeking a motivated fresh graduate to join as an Associate, IT Solutions, supporting both ServiceNow ITSM operations and CMDB data administration. In this entry-level role, you will assist with core service management workflows (Incident, Change, Problem, and Request), maintain Configuration Item (CI) data integrity, and troubleshoot platform issues while building hands-on expertise in ServiceNow administration.

The Junior ServiceNow Administrator supports the daily administration, workflow enhancement, and data hygiene across both the ServiceNow ITSM suite and the ServiceNow CMDB.

Detailed Description

Key Responsibilities

ServiceNow ITSM Support: Assist in managing, configuring, and refining core ServiceNow modules (Incident, Problem, Change, and Request Fulfillment/Service Catalog) to ensure smooth IT service delivery.

ServiceNow CMDB Maintenance: Monitor and update Configuration Items (CIs) in the ServiceNow platform, review data health metrics (completeness, correctness, compliance), and identify orphaned or outdated records.

Platform Workflow & Requirements: Collaborate with internal IT teams to gather requirements for new ServiceNow catalog items, service requests, notification triggers, and standard change templates.

Issue Triage & Troubleshooting: Investigate and resolve user-reported ServiceNow platform issues, service ticket routing errors, and CI mapping discrepancies.

Reporting & Dashboards: Generate standard reports and build performance dashboards directly within ServiceNow to track ITSM SLAs, ticket volumes, and CMDB health metrics.

Process Documentation: Create and maintain clear standard operating procedures (SOPs) and ServiceNow Knowledge Base (KB) articles for IT support staff and end users.

Project Support: Participate in platform enhancements, testing cycles (UAT), and system verification during ServiceNow version upgrades.

Knowledge/Skills/Competencies

Degree in Information Technology, Computer Science, Information Systems, or a related field (fresh graduates are welcome).

Solid analytical, technical, troubleshooting, and problem-solving skills.

Effective communication skills (both written and verbal) with a proactive and customer-oriented mindset.

Conceptual understanding of core ITIL / ITSM processes (Incident, Change, Problem, Request) and basic CMDB principles.

Understanding of how IT components interconnect (software, operating systems, servers, and network devices).

Proficiency in technical documentation, including creating clear process diagrams, flowcharts, and knowledge base articles.

Familiarity with or strong interest in learning the ServiceNow platform (coursework, ServiceNow fundamentals, or CSA is a plus).

Basic scripting or coding skills relevant to ServiceNow (e.g., JavaScript, HTML, or basic SQL) is a plus.

Mode - Work from Office

Typical Experience

Overall experience should be 2years

Entry level to 1 year;

Experience in similar roles

Typical Education

Bachelors Degree or consideration of an equivalent combination of education and experience.

Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.