Life Cycle Renewals Intern

Location: Grand Rapids, MI Department: Internships

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY

As part of the Trace3xperience Program, the Lifecycle Renewals Tracer (Intern) will support Trace3’s Life Cycle Management (LCM) organization in the day-to-day execution of its multi-vendor renewals business. Working alongside experienced Lifecycle Renewals Specialists and under the guidance of the LCM management team, the Tracer will gain hands-on exposure to the full renewal lifecycle — from install base data and quoting tools to customer, OEM, and distribution partner engagement — while building foundational skills in renewal operations.

Tracers in this program will receive accelerated professional development, exposure to all technical functions of an IT consulting organization, world-class mentoring, and unique networking opportunities across the organization.

WHAT YOU CAN EXPECT TO LEARN AND DO

Learn the end-to-end renewal lifecycle by shadowing Lifecycle Renewals Specialists across quoting, customer engagement, and order processing.

Assist the team in building customer renewal quotes from OEM and distribution partner quotes, with guidance from team members.

Support data accuracy by reviewing install base reports and vendor quotes to identify and resolve discrepancies.

Help gather and organize renewal scope details, contract information, and expiration timelines to support on-time renewals.

Learn to navigate Trace3’s core systems and tools used throughout the renewal process.

Gain exposure to OEM and distribution partner programs, service and support levels, and renewal offerings.

Observe and collaborate with cross-functional teams — including Sales, Account Management, and Operations — to understand how partnership drives customer outcomes and growth.

Complete a capstone project or final presentation summarizing your learnings, contributions, and recommendations to LCM leadership.

Participate in professional development, mentoring, and networking opportunities offered through the Trace3xperience Program.

ELIGIBILITY AND PREFERRED SKILLS

Enrollment in the Junior or Senior year of an undergraduate program, at an accredited college or university.

Candidates should be pursuing a field of study applicable to the Lifecycle Renewals Internship (e.g., Business, Communications, Information Technology, Marketing, or a related field).

Cumulative grade point average (GPA) of 3.0 or better; People and Organizational Health may require a copy of the applicant’s transcript.

Academic or professional/internship experience working in a professional setting is a plus.

Ability to work independently on assigned tasks and accepts direction on given assignments.

Self-motivated individuals with a customer mindset and desire to help people.

Enthusiasm for technical problem solving with attention to detail and strong communication skills.

Ability to learn and research in a dynamic and engaging environment.

Availability to work 40 hours per week throughout the internship.

PHYSICAL DEMANDS

While performing the standard duties of this job, the ability to communicate effectively in person, over the telephone or by email, depending upon the nature of the task you are performing, is essential to fulfilling the duties of this position.

WORK ENVIRONMENT

If working at a Trace3 office, the employee is frequently surrounded by other employees and their conversations on the telephone and in person.  The noise level and indoor office temperature may vary.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Estimated Pay Range

$17—$21 USD

The Perks

Comprehensive medical, dental and vision plans for you and your dependents

401(k) Retireme