LIVE Operations Project Intern (TikTok Shop) - 2026 Start - 2027 Start

Location: London, England, United Kingdom Department: Commerce ops

The TikTok commerce team builds the solutions that help businesses engage audiences, inspire product discovery, and create commercial experiences on a platform where brands and merchants connect meaningfully with creators and communities.

We work closely with merchants, creators, and partners to support sustainable business growth while keeping the experience safe and trusted for the community. As the business scales across global markets, we take on complex challenges across content, commerce, trust, and the differing needs of each local market.

You will help shape the future of AI-native commerce, where discovery, entertainment, and buying happen in the same place.

TikTok Shop is an e-commerce platform fully integrated into TikTok. The team works with merchants, creators, agencies, and cross-functional partners to support LIVE commerce growth in new markets.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities

• Conduct market research on local e-commerce and livestreaming landscapes, consumer behavior, relevant competitors, and industry developments, and summarize findings into clear market briefs.
• Map the local merchant and partner ecosystem by identifying potential merchants, brands, creators, agencies, and other relevant partners aligned with launch priorities.
• Support business development activities, including prospect outreach, pitch material preparation, meeting coordination, follow-up communication, and pipeline tracking under the team’s guidance.
• Collect local insights through research, stakeholder conversations, and merchant or partner feedback to help identify market opportunities and inform launch plans.
• Assist with merchant onboarding and education by preparing introductory presentations, onboarding guides, FAQs, and basic training materials.
• Support the planning and execution of initial LIVE pilots, showcases, and launch activities by coordinating with merchants, creators, agencies, and internal teams.
• Track outreach, onboarding, and LIVE performance data, and document useful cases, recurring challenges, and partner feedback to support future playbooks and operating resources.

Minimum Qualification(s)

• Currently pursuing an undergraduate degree in Business, Marketing, Economics, E-commerce, Communications, or a related discipline.
• Able to start immediately and commit to a full-time internship for at least 3 months. Please clearly state your availability in your resume.
• Professional proficiency in English, with strong written and verbal communication skills.
• Strong research and information-gathering skills, with the ability to assess sources, organize fragmented information, and translate findings into clear summaries.
• Experience using Excel for data organization, formulas, and basic analysis, with strong attention to detail when handling business and partner information.
• Strong organizational skills, with the ability to coordinate multiple tasks, follow up consistently, and collaborate with different stakeholders.
• Proactive, curious, and quick to learn, with an interest in e-commerce, livestreaming, and business development.

Preferred Qualification(s)

• Previous internship or project experience in market research, business development, partnerships, merchant acquisition, e-commerce, or marketplaces.
• Familiarity with consumer, e-commerce, or digital content trends in international markets.
• Familiarity with livestreaming, social commerce, or creator ecosystems through work, projects, content creation, or personal interest.
• Basic copywriting, presentation design, or video-editing skills to support partner-facing and educational materials.
• Ability to work independently as well as collaboratively in a fast-moving, cross-functional environment.