Marketing Intern- Madrid Boutique

Location: Madrid

Marketing Intern – Madrid Boutique

Starting September 2026

About the role We are looking for a motivated Marketing Intern to support the Madrid Boutique team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations.

What impact you can create at CHANEL:

CLIENT ENGAGEMENT

Monitor and track Fashion Advisors’ clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement.

Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries.

EVENTS & CLIENT VIC EXPERIENCE

Support the planning and execution of boutique events and projects, enhancing the overall client experience.

Support preparing client’s VIC experience and travel itineraries.

CLIENT EXPERIENCE

Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues.

Identify opportunities to elevate the customer experience and proactively recommend improvements.

Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations.

CLIENT INTELLIGENCE & ANALYSIS

Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes.

Assist the boutique team in maintaining a high-quality and accurate client database.

Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives.

You are energised by

Working in a dynamic, collaborative environment where your contributions matter.

Participating in creative projects that enhance the client experience & team engagement.

Learning about luxury retail marketing, clienteling, customer experience and boutique operations.

What you will bring

BA in Marketing, Business Administration, or a similar field

Advanced user of Microsoft Office Packge

Fluent in Spanish and English

Proactive, detail-oriented, and organised, able to anticipate needs

Strong interpersonal and communication skills to collaborate with colleagues and external partners

Passion for fashion, luxury, and client-centric experiences

Eligibility to formalize an internship agreement with educational institution

What CHANEL can offer you

Hands-on experience in luxury boutique marketing

Exposure to campaigns, events, customer experience, client intelligence and clienteling strategies

Opportunity to develop project management, communication, and analytical skills

Insight into CHANEL