Operations Intern

Location: Charlotte, North Carolina, United States Department: Claims & Commutation

This position will be primarily responsible for supporting all administrative processes related to Claims including Document Capture, Document Indexing, and Claim Analyst processes, including creating claims from client submissions, compiling reports and performing analyses critical to meeting weekly, monthly and quarterly Claims deliverables. This position will also assist in responding to audit requests and performing activities to facilitate the financial close.

Document Capture

Ensure that the Claim documents were correctly categorized for processing in Claims Imaging prior to releasing the documents for indexing.

Scan any claim documents received via mail

Work closely with the data capture representatives to resolve any issues that might arise

Document Indexing

Set up new claims as needed for clients that submit claims as individual initial notices / request for payment

Verify that all documents attached to the claim are correctly indexed

Verify that all information entered is accurate to ensure that any auto-adjudicated claims are paid correctly.

Claim Analyst

Review, enhance, and sign settlements ensuring client payments and refunds are processed timely

Produce and provide claim reports to clients as needed

Monitor workflow and identify potential claims processing issues

Assess and clear claims held in verification / pending claim status

Work cross-functionally to resolve system impediments to claim payment processing

Prepare weekly, monthly and quarterly paid claim and WIP reports

Establish requirements for system enhances and log tickets for tracking, testing, and implementation

Analyze client trending analyses to understand financial results and identify potential future impact

Assist with internal and external audits

Produce ad-hoc reports for management and other members of the organization as needed

Produce claims metrics reports as required

Identify opportunities for improvement and implement solutions

May perform other duties as required

Working towards bachelor’s degree in Accounting, Finance, Insurance, Business Administration, or a related field

Strong analytical, research and problem-solving skills

Experience with data analysis, SQL queries preferred

Proficient in Microsoft Excel (V-Lookups, Pivot Tables, Formulas)

Detail oriented with strong planning and organizational skills

Ability to learn new systems and manipulate data for reporting

Ability to identify problems and develop innovative, effective solutions

Ability to analyze data in relation to treaty/contract requirements

Ability to communicate and present complex issues/results in a clear, concise, and easily understood manner

Ability to work closely on a team with business users to investigate and resolve data related issues

Ability to adapt to changing business demands

Strong work ethic; commitment to accuracy and excellence

Must have a strong desire to learn and to do more than the minimum required

Strong oral & written communication skills

Strong results orientation & organizational, follow-up, & follow-through skills

You may not meet every requirement listed in the job description. If you bring broad expertise and alignment to the role and resonate with our core values, we encourage you to apply.

Relocation assistance within the U.S. is available for this position. Candidates must have valid authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Hybrid Work Policy: SCOR is committed to an “in-office” culture where people can collaborate, exchange ideas, and establish stronger working relationships while ll providing flexibility. To support employee work-life balance and increase opportunities for employees to excel every day, SCOR operates with a hybrid working arrangement. SCOR employees work 3 days per week in an office with the flexibility to work 2 days per week remotely.

Pay Range for roles performed in CLT: $22-$24 hourly rate. Actual salaries may vary based on various factors including but not limited to location, experience, role and performance. The range listed is just one component of SCOR's total compensation package for employees. Other rewards may include annual bonuses, short- and long term incentives. In addition, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement saving plan, paid holidays and paid time off.