R422630 Operations Specialist (Hiring Our Heroes Corporate Fellow)

Location: Durham, North Carolina, United States Department: Manufacturing & Quality Assurance

Job Requirements

We are excited to be a sponsor of Hiring our Heroes and proud to offer transitioning service members a unique opportunity to gain valuable professional experience through our 12-week fellowship program.

The Operations Specialist serves as a central point for monitoring, assessing, communicating, and coordinating responses to security and safety risks that may affect company personnel, facilities, operations, travelers, and business interests worldwide. Working within our Company’s Resiliency Center, the Operations Specialist maintains continuous situational awareness of global events and emerging threats and supports timely, informed decision-making during routine operations, elevated threats, and crisis situations. The role integrates global risk monitoring, travel risk management, protective intelligence, crisis and incident response, emergency communications, and security operations. During critical incidents, the Operations Specialist acts as an operational communications and coordination hub, supporting incident management teams with accurate information, personnel accountability, mass notification, documentation, escalation, and ongoing situational reporting.

Job Description & Responsibilities.

Continuously monitor global events for threats and rapidly assess their potential impact on our Company.

Support travel risk management by monitoring employee travel and providing outreach and assistance as needed.

Operate emergency notification platforms to distribute security alerts and critical communications.

Serve as the initial coordination point during incidents, initiating response procedures and maintaining situational awareness.

Draft and distribute security alerts, intelligence summaries, and situation reports.

Support protective intelligence functions through research and assessment of potential threats.

Maintain incident timelines, event logs, and other operational documentation.

Coordinate with internal stakeholders and external partners, including law enforcement and emergency services.

Monitor physical security systems, such as alarms and access control, and coordinate responses.

Execute all duties in accordance with Standard Operating Procedures and participate in exercises to ensure operational readiness.

Handle sensitive information with discretion and confidentiality.

Perform other duties as assigned or as required based on the evolving needs of our Company.

Work Experience

Qualifications

Required Qualifications

Bachelor’s degree or equivalent experience.

Preferred Qualifications

Minimum of 3 years of experience in a Global Security Operations Center (GSOC), emergency dispatch, or a similar 24/7 command center environment.

Experience operating mass communication, threat intelligence, and travel tracking platforms.

Experience in a global corporate or pharmaceutical sector security environment.

Skills & Competencies

Demonstrates strong situational awareness, critical thinking, and sound judgment under pressure.

Excellent analytical and written communication skills, with the ability to rapidly process incomplete information and produce clear, concise assessments.

Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment.

A strong balance of analytical capability and operational execution to both monitor information and initiate a response.

High degree of attention to detail and discretion.

Physical & Operational Requirements

Must be able to work a fixed day shift schedule, potentially including weekends and holidays.

Must be flexible and able to work a 12-hour rotating day shift schedule; specific shift hours, durations, and rotations are subject to change based on company operational tempo and business needs.

Requirement

This posting is for the Hiring Our Heroes, Corporate Fellowship 2026 - Cohort 4. Candidates must be transitioning service member fellows who will complete the program within the last 180 days of transition from military service. The fellowship will be 12 weeks long.

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

This is an unpaid, 12-week training fellowship hosted by our company, aligned with DoD SkillBridge guidelines. This is not an offer of employment. Participants are ineligible to receive employment benefits. This opportunity is exclusively for active participants in the Hiring Our Heroes (HOH) Corporate Fellowship Program.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment