Retail Banking Intern

Location: MA, United States Department: Retail Teller Positions

Rockland Trust is seeking multiple Retail Banking Interns for Summer 2027.

This posting represents multiple opportunities which will be available across our Retail branch network. Candidates will have the opportunity to discuss location preferences during the interview process. Openings are available across:

Greater Boston

South Shore

North Shore

Central Massachusetts

Cape Cod, Martha’s Vineyard, Nantucket

Southern New Hampshire

Have you ever wondered what happens inside a bank beyond deposits and withdrawals? As a Retail Banking Intern, you'll gain hands-on experience working directly with customers and learning how a community bank helps individuals, families, and businesses achieve their financial goals.

Throughout the summer, you'll work alongside experienced Tellers, Bankers, and Branch Managers in one of our branch locations. Interns participate in Rockland Trust's Teller Training Program and spend much of their time supporting day-to-day branch operations, serving customers, processing transactions, and learning the fundamentals of retail banking.

Working directly with customers, you'll learn how to support their banking needs, identify solutions, and build relationships that help create a positive banking experience. In addition to your branch responsibilities, you'll participate in project work, networking events, and professional development opportunities designed to broaden your understanding of the banking industry and introduce you to potential career paths within financial services.

What You'll Learn

During this internship, you'll gain real-world experience in:

Delivering exceptional customer service in a branch environment

Processing financial transactions accurately and responsibly

Building professional relationships with customers and colleagues

Understanding how a bank supports individuals, families, and local businesses

Learning how banking products and services help customers achieve their financial goals

Utilizing banking technology and digital tools to support customer experiences

Problem-solving and identifying solutions to customer needs

Developing communication, teamwork, professionalism, and sound judgment

Exploring career opportunities within banking and financial services

What You'll Do

Participate in an 8 to 12-week internship program designed to provide hands-on retail banking experience

Complete Rockland Trust's Teller Training Program and other learning opportunities

Gain exposure to branch operations while building your professional network

Welcome customers into the branch and help direct them to the appropriate team member

Provide friendly, professional support both in person and over the phone

Learn to accurately process deposits, withdrawals, loan payments, check cashing, and other financial transactions

Work alongside experienced banking professionals to understand how banking products and services support customer needs and financial goals

Serve customers by providing information and connecting them with appropriate banking resources and solutions

Learn and follow security, privacy, and compliance practices while safeguarding customer information and bank assets

Collaborate with colleagues and managers to deliver outstanding customer experience

Participate in networking events, project work, and career development activities throughout the internship

Perform other duties and learning assignments as needed

What You'll Gain

Professional Experience

Build practical skills that employers value, including customer service, cash handling, communication, relationship building, problem-solving, teamwork, attention to detail, and professionalism.

Mentorship & Networking

Connect with experienced professionals across Rockland Trust and learn about different career paths within banking and financial services.

Career Exploration

Gain firsthand exposure to retail banking while learning about opportunities in branch banking, operations, lending, leadership, and other areas of the organization.

Community Impact

Learn how community banks support local individuals, families, businesses, and nonprofit organizations.

Training & Development

Receive structured training, coaching, and feedback while developing foundational banking, customer service, and relationship management skills.

Competitive Benefits

As a Seasonal Employee of Rockland Trust, you'll be eligible to participate in our Temporary Employee Benefits Plan, which includes medical insurance, 401(k), paid time off, and more.

What We're Looking For

Completed at least one year of college and currently enrolled full-time in an accredited college or university

Interest in gaining professional experience in banking, business, finance, customer service, or a related field

Strong verbal and written communication skills

Positive attitude and willingness to learn

Ability to deliver friendly, professional customer service

Comfortable using computers and technology to support customer needs

Ability to work effectively both independently and as part of a team

Strong attention to detail and commitment to accuracy

Professional appearance and demeanor

Ability to work within a branch environment, including periods of standing and continuous customer interaction

Ability to lift and carry up to 50 pounds

Ability to work up to 35 hours per week from June through August, including flexible scheduling Monday through Saturday

Ability to travel to branch locations within a reasonable commuting distance, as needed

Ability to successfully complete required training programs

Students seeking internship credit must obtain authorization from their college or university before the start of the internship

Preferred Qualifications

No banking experience is required. Previous experience in customer service, retail, hospitality, campus leadership, cash handling, or other public-facing roles is helpful but not requ