Retail Sales Support Intern

Location: Rockland, MA, United States Department: Retail

Turn Data Into Insights. Drive Performance. Help Shape the Customer Experience.

Retail Sales Support Intern

Want to see how a successful bank measures performance, improves customer experience, and turns data into business results? Do you enjoy working with data, solving problems, creating reports, and helping teams achieve their goals?

The Retail Sales Support Internship offers an exciting opportunity to gain real-world experience at the intersection of business analytics, sales strategy, customer experience, and retail banking operations.

As a member of the Branch Administration team, you'll work with retail banking leaders to analyze performance, support strategic initiatives, track key business metrics, and help drive results across one of the Bank's most customer-focused divisions. You'll gain valuable exposure to how decisions are made, how performance is measured, and how data helps shape business strategy.

Plus, you'll participate in collaborative summer intern projects, working alongside fellow interns to solve real business challenges.

This internship is designed to help you learn, grow, build confidence, and develop career-ready skills that can support future opportunities in business analytics, sales strategy, marketing, operations, management, finance, and customer experience.

What You'll Do

Help Drive Retail Banking Performance

As a Retail Sales Support Intern, you'll work closely with the Retail Performance Analytics Manager, Retail Sales Analyst, and Director of Retail Sales Strategy to help support the Bank's branch network and performance initiatives.

You'll gain firsthand experience analyzing business results, supporting strategic projects, and helping leaders make informed decisions using data.

This is an excellent opportunity to see how analytics, customer experience, sales performance, and business strategy come together in a large organization.

Key Responsibilities

As a Retail Sales Support Intern, you will

Support the Retail Performance Analytics Manager and Retail Sales Analyst with data retrieval, research, data entry, and analysis used to generate monthly sales and service reports.

Collaborate with the Retail Performance Analytics Manager and Director of Retail Sales Strategy in testing and evaluating new core system reporting and related performance tools.

Process department invoices and provide administrative support as needed.

Assist in the preparation of monthly Branch Sales Reports for District Branch Sales meetings.

Help consolidate and coordinate orders for personalized branch-related supplies.

Support management of the Customer Experience database by distributing and monitoring incoming customer experience cases to help ensure timely follow-up and resolution.

Assist with Sales and Customer Experience campaign reporting, including daily and weekly performance updates against goals.

Help communicate best practices and key insights gathered from emails, meetings, and other business inputs.

Support reporting and analysis for customer survey programs, including Quality Loop Customer Survey data, J.D. Power results, and competitive research initiatives.

Validate new Business Intelligence (BI) reports against legacy reporting systems to ensure data accuracy, consistency, and reconciliation of key business metrics.

Create presentation materials, charts, dashboards, and reporting summaries for leadership meetings, sales initiatives, training programs, and bank-wide projects.

Assist in the consolidation and preparation of quarterly retail incentive reporting.

Participate in collaborative summer projects

What You'll Learn

Throughout the summer, you'll gain practical experience in

Business analytics and performance reporting

Sales strategy and goal tracking

Customer experience measurement and improvement

Data validation and quality assurance

Business Intelligence (BI) reporting

Retail banking operations

Executive reporting and presentation development

Customer survey analysis and competitive research

Project management and cross-functional collaboration

Professional communication and stakeholder engagement

You'll develop a deeper understanding of how data supports decision-making and drives performance across a customer-focused organization.

What You'll Gain

This internship is designed to help you build analytical, technical, and professional skills that will benefit you throughout your career.

By the end of the summer, you'll have

Hands-on experience working with business performance data and reporting tools.

Exposure to retail banking operations, sales strategy, and customer experience management.

Experience creating reports and presentations used by business leaders.

Improved data analysis, problem-solving, and critical-thinking skills.

Greater confidence using Excel and business reporting tools in a professional environment.

Opportunities to network with leaders and professionals across the Bank.

Executive-level presentation experience through the summer intern project.

Meaningful accomplishments you can discuss on your resume and in future interviews.

A stronger understanding of career opportunities in analytics, business operations, sales strategy, customer experience, banking, and management.

At Rockland Trust, interns are active contributors, not observers.

Required Skills

Technical & Analytical Skills

Strong Excel skills (Excel is the primary tool used in this role).

Intermediate proficiency in Microsoft Word.

Intermediate PowerPoint skills preferred.

Strong analytical and data-oriented mindset.

Ability to understand, organize, and interpret business information.

Communication & Professional Skills

Strong written and verbal communication skills.

Ability to collaborate effectively across teams and departments.

Ability to manage multiple priorities and meet deadlines.

Professional presence and strong attention to detail.

Ability to wo