Sales Operations Intern

Location: Grand Rapids, MI Department: Internships

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY

As part of the Trace3xpereince Program, the Sales Operations Tracer (Intern) will learn how to review new item records that need to be validated and populate the necessary business unit and financial attributes in a timely manner. In addition, the Sales Operations Tracer (Intern) will be responsible for reviewing renewable items on sales orders to ensure each order has a renewal opportunity attached to it to help us secure future renewal business. Finally, the Sales Operations Tracer (Intern) will assist the Sales Operations Specialists with reviewing Sales Orders for accuracy, creating purchase orders in a timely manner, and fulfilling Software/Support/Virtual items for specific sales teams. Tracers in this program will receive accelerated professional development, IT industry exposure, world-class mentoring, and a unique networking opportunity across the organization.

WHAT YOU CAN EXPECT TO LEARN

Learn the internal item setup process and coordinate with the sales team to ensure proper classification of each item “attribute” (tax classification, practice area, type, etc.)

Conduct a review of all renewable orders to ensure they have renewal opportunities tied to them and add a renewal opportunity start date as necessary

Learn the different steps of how to process a purchase order at an IT organization like Trace3

Review orders to ensure accuracy of shipping address, PO, shipping account information, price, etc.

Enter purchase orders into our ERP (NetSuite)

Learn and work alongside Accounting and Sales to resolve variances and problem-solve discrepancies

Track backlog of orders processed and perform item fulfillment based on vendor fulfillment document

Learn how to build relationships with internal teams, sales, and outside vendors

Perform other duties as assigned

ELIGIBILITY AND PREFERRED SKILLS

Enrollment in the Junior or Senior year of an undergraduate or graduate degree program at an accredited college or university

Candidates should be pursuing a field of study applicable to the Purchasing Specialist Internship

Cumulative grade point average (GPA) of 2.5 or better; People and Organizational Health may require a copy of the applicant’s transcript

Academic or professional/internship experience working in a professional setting is a plus

Ability to work independently on assigned tasks and accepts direction on given assignments

Self-motivated individuals with a customer mindset and desire to help people

Enthusiasm for technical problem solving, with attention to detail and strong communication skills

Ability to learn and research in a dynamic and engaging environment

Availability to work 40 hours per week throughout the internship

Proficient in basic computer/laptop use, including advanced operations

PHYSICAL DEMANDS

While performing the standard duties of this job, the employee can expect light physical exertion with long periods of sitting, occasional standing and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 25 pounds. Hearing and speech communication in person and over the telephone is essential to fulfilling the duties of this position.  Specific vision abilities required to read printed materials and a computer screen; including close vision and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently surrounded by other employees and their conversations on the telephone and in person.  The noise level and indoor office temperature may vary.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is no