Sr Inbound Product Manager Intern (MBA Summer 2028)

Location: San Diego, CALIFORNIA, us Department: Early In Career Employment Type: {'id': 'intern', 'label': 'Intern'}

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Internship Program Overview

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.

If you want to make work, work better, we want you. To learn more, check out our Early Career Page!

Product Team Overview

We are looking for full-time MBA students to join our Product Management team at ServiceNow. As a Product Manager, you will work on complex high-tech problems by undertaking research, designing, and executing analysis, and helping frame and structure complex problems. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. This is an excellent opportunity if you are looking to get a taste of product management at a high-growth enterprise software company!

Product Management is a team sport at ServiceNow. We have a unique organization structure in which multiple Product Management roles work together to contribute to a product’s success.

We have two types of Product Managers within our teams: Inbound and Outbound

For the application: If you’re interested in both Inbound and Outbound Product Manager roles, please apply to your top choice only. Your application will automatically be considered for both roles. You are welcome to include your thoughts during the hiring manager notes.

For context: Outbound Product Managers enable Go-To-Market teams on product innovation and evangelize the product with customers and partners. Considered the product experts, they generally serve as the bridge between the inbound PM and the product marketing team to ensure the product gets to our customers.

For this role: Inbound Product Managers plan for and develop new products and future releases of a product. They gather feedback to determine the problems we're trying to solve, then generate a product roadmap. They work with various teams such as release management, design, and engineering development.

A few key responsibilities of Inbound PMs include

Set product vision & strategy

Define the roadmap, requirements & product success metrics

Develop and test innovative product ideas

Work closely with customers to understand their needs and problems to be solved

Own detailed competitive analysis for their feature/product

Additional possible responsibilities include

Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives.

Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features.

Build familiarity with scrum process and willingness to contribute to team deliverables.

Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue.

Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements.

Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated.

Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements, and delivering product features to market.

Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value.

Qualifications

Internship location may vary based on team growth strategies.

Required Qualifications

Currently enrolled full-time at an accredited university pursuing an MBA in Engineering, Business Management, Analytics, Computer Science, Information Systems, Applied Sciences, or a related field.

Graduating May 2028 or later.

Available to work full-time for a 12-week summer internship.

3–6 years of related experience.

Experience using or evaluating AI to improve workflows, decision-making, problem-solving, automation, or data-driven insights.

Experience defining product requirements and translating them into a product roadmap.

Strategic mindset with the ability to balance customer desirability, business viability, and technical feasibility.

Strong prioritization, problem-solving, and analytical skills, with a data-driven and hypothesis-led approach.

Deep curiosity about customer needs and a passion for building relationships and delivering high-value solutions.

Preferred Qualifications

Familiarity with Agile methodologies and the Software Development Lifecycle (SDLC).

Experience collaborating with developers and designers to create compelling customer experiences.

Demonstrated project management experience through internships, academic work, or personal projects.

For positio