Summer 2027 Intern - Service Quality

As a Service Quality Intern at Momentive's Waterford, NY site, you will use AI-driven analytics and data-based problem-solving to help improve customer service performance and reduce customer complaints. Working with quality, logistics, and customer-facing teams, you will analyze complaint data across severity, business impact, customer segments, transportation lanes, logistics providers, and root causes to identify the highest-impact improvement opportunities. Your work will help define targeted action plans that support Momentive's goal of significantly reducing customer complaints while focusing resources where they will deliver the greatest results.

What they are looking for

Details

Work type

Onsite

Compensation

Paid

Remote eligible

No