TikTok Shop - Logistics Operations Project Intern, Intra-EU, 2027 Start

Location: Madrid, Spain Department: Operations

About the team

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for talented individuals to join us for an internship.

Our Internship program offers students hands- on experience, industry exposure and opportunities to apply their knowledge to real -world challenges while building a strong foundation for personal and professional growth.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

Key Responsibilities

• Participate and conduct weekly calls with logistics service providers (LSP) managers to review main KPIs.
• Communicate daily with sellers and local LSP teams to solve first-mile collection and last-mile delivery issues, etc.
• Proactive monitoring of created, pick-up volume and backlogs via different dashboards/reports and identify and resolve collection issues, fails, late or missing ascans, leadtime offenders.
• Merchant escalations (no show / no capacity) including merchant outreach via AM or AOC.
• Support with merchant onboarding plans 3PL > 4PL conversion.

Minimum Qualifications

• Currently pursuing a Undergraduate degree in supply chain, logistics, business operations, or a related discipline. Eligible to work in Spain, available to attend the internship for a minimum of 16 weeks on a full-time or part-time basis;
• Able to start the internship in November 2026
• Strong organizational skills with the ability to manage multiple tasks and priorities independently.
• Excellent communication skills.
• Proficient in Microsoft Office, familiarity with Excel (pivot tables, vlookups) is preferred.
• Eager to work in a cross-functional, fast-paced environment.

Preferred Qualifications

• Preferred major in Supply Chain, Logistics, Business Management, Project Management, Engineering, Analytics, Mathematics, or a related field;
• Prior internship or academic project experience in supply chain, logistics, project coordination, or systems testing;
• Detail-oriented, self-driven, and a collaborative team player.