Trainee Multinational Insurance Coordinator

Location: Willow House, Broadland Business Park, Norwich, Norfolk, NR7 0WF, United Kingdom Department: Operations

Marsh is seeking a motivated and detail-focused individual to join our Multinational team within Risk Management. This is an exciting opportunity to gain practical experience in a global insurance environment while working toward a Level 3 Insurance Practitioner qualification.

What can you expect

As an apprentice, you will develop a strong foundation in insurance, client service, multinational risk, and international business relationships. You will work alongside experienced colleagues and support the delivery of insurance programs for multinational clients across the world.

This role is ideal for someone who is organised, curious, and eager to learn. You do not need previous insurance experience—what matters most is your enthusiasm, attention to detail, and commitment to building a career in insurance.

We will rely on you to

You will support the servicing of a portfolio of multinational clients and help ensure their global insurance programs are delivered accurately, efficiently, and in line with regulatory requirements.

Work with client teams and insurers to help set up compliant global insurance programs.

Support the management of the international aspects of a portfolio of multinational clients.

Help issue accurate and timely policy instructions through Marsh’s multinational coordination technology.

Work with insurers and the Marsh international network to ensure required documentation is provided on time.

Support the delivery and payment of global insurance programs.

Assist with the annual review of network remuneration.

Help respond to day-to-day queries from clients and Client Executives relating to multinational risks.

Build an understanding of Marsh Multinational UK’s relationship with a specific country or region.

Develop effective working relationships with colleagues across the international Marsh network and with insurers.

Support the Multinational Advisory Practice team with insurer relationship management.

Assist with projects and other activities supporting multinational client teams.

As part of the role, you will work toward a Level 3 Insurance Practitioner qualification. This will give you the opportunity to:

Learn how the insurance market operates, including the roles of brokers, insurers, clients, and international networks.

Develop knowledge of insurance products, processes, regulation, and risk management.

Build practical skills in client service, policy administration, documentation, and relationship management.

Apply your learning directly to real client work in a global business.

Work toward a recognised industry qualification while gaining valuable workplace experience.

What you need to have

Previous experience within a client/customer facing role, this can be gained from within a similar role or working in environments such as (but not limited to) retail, hospitality, food & beverage etc

5 GCSE’s at Grades 9 – 4 (including English & Maths)

Right to Work in the UK or Republic of Ireland (no visa sponsorship provided).

Strong interest in building a long-term career in insurance.

A willingness to learn new systems, applications, and ways of working.

Basic proficiency with Microsoft Office, including Excel, Word, and Outlook.

Excellent communication skills and the ability to adapt your approach for different audiences.

Strong attention to detail, visual accuracy, and quality-checking skills.

A client-service mindset and a commitment to delivering high-quality support.

The ability to organise your work, follow procedures, and meet deadlines.

What will make you stand out

Previous experience in insurance, financial services, customer service, or administration.

An understanding of corporate or multinational insurance.

Experience following defined procedures, controls, or regulatory requirements.

An interest in working toward CII qualifications in the future.

Evidence of building positive relationships with colleagues, customers, or stakeholders.

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagu