Business Program Manager Project Intern (GBS SMB) - 2026 Start (BS/MS)

Location: Austin, Texas, United States of America Department: Commerce ops

TikTok's SMB (Small & Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on TikTok.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

This internship offers a unique opportunity to engage in impactful, cross-functional projects that provide a glimpse into professional real-world experience. You will collaborate with teams across Sales, Marketing, Operations, and Product to drive initiatives that improve how we support advertisers in the Americas region.

Key Responsibilities

You will act as a coordinator and support lead for key operational programs. Your core responsibilities will include:

• Program Coordination
• Cross-Functional Support: Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.
• Workflow Optimization: Own small internal projects to improve team workflows, tooling efficiency, and client experience.
• Onboarding: Assist with the onboarding process and early-stage support for new TikTok Shop advertisers.
• Insights & Enablement
• Reporting: Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.
• Localization: Help localize and adapt playbooks, narratives, and product materials for the Americas market context.
• Documentation: Maintain business requirements documentation (BRD) and support internal communication channels.

Minimum Qualifications

• Currently enrolled in a Bachelor’s or Master’s degree (Business, Marketing, Communications, Information Systems, or related).
• Strong written and verbal communication skills.
• Detail-oriented, organized, and proactive in execution.
• Interest in digital advertising, e-commerce, and SMB growth.
• Ability to work in a fast-paced, cross-functional environment.
• Prior internship or project experience in operations, program management, or consulting.

Preferred Qualifications

• Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.
• Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).
• Basic understanding of project management methodologies.