Collections Junior Analyst

Location: CRI - Heredia

Step into the high-impact role of Junior Collector and become a key driver of our financial success! You will analyze and resolve delinquent customer issues, developing and executing action plans to swiftly recover overdue payments. This role requires expert communication to clearly evaluate account status, resolve complex discrepancies, and skillfully manage difficult customer conversations. You will be empowered to solve problems quickly and collaborate with Sales, Senior Management, and other departments to accelerate the collection process and optimize cash flow.

What you will do

Reduce past due balances on assigned portfolio including medium and small customer accounts.

Analyze aging reports to determine customer call priorities.

Communicate effectively with customers with past due accounts via phone calls and emails.

Provide account statements, invoice copies, account analysis, and account reconciliations to customers as requested.

Provide clear and concise notes for customer interactions.

What experience you need

High School Diploma or equivalent.

1-2 years of experience in Customer Service.

1-2 years of experience and proficiency in Microsoft Excel.

English fluency (B2 proficiency level).

What could set you apart

Experience with Oracle or similar ERP platforms.

Background in Collections or Accounts Receivable (minimum 6 months desirable).

Demonstrated high emotional intelligence, strong communication and mediation skills, and a commitment to professional development.

Excellent attention to detail, and proven team collaboration abilities.

Strong analytical and problem-solving abilities.

Primary Location: CRI-Heredia

Function: Function - Accounting

Schedule: Full time