Customer Experience Internship

Location: Bucharest, Ilfov, Romania

Customer Experience Internship

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program (Duration of 6 months but it can be subject of extension). Hewlett Packard Enterprise offers you a highly dynamic, fast-paced, professional working environment and the chance to develop the skills you have gained at university in a real business environment. During your internship you will not only apply these skills in the IT industry, but also acquire a range of abilities to contribute to the business whilst working alongside industry professionals. Throughout the program, you'll have regular training and one-to-one meetings with your manager. Working together, you'll set goals and plot your development. And with our open-plan offices and friendly working culture, you'll have the chance to learn from senior managers who can help you in your future career.

Start Date: - Feb 2027

Location: Bucharest, Romania

What will you do

As part of our Services Quote to Cash operations, you will be responsible for facilitating certain segments of the day-to-day operational processes related to front-end (customer support or sales support) and/or back-end (contract booking and activation, offer creation, renewal management, order booking or dispute management) activity in support of the organization’s business objectives. To do so, you will work closely with your peers in operations teams and/or regional business teams functions by utilizing organization’s tools and data infrastructure.

You will support activity related to particular team processes like customer order booking, order release, renewal activation, partner/sales request (tickets) management, etc.

You will support in resolving operational issues that may arise from the entire sales process flow (e.g., order status, return and delivery, invoicing, and post-financial sales schedules)

You will issue reports related to the assigned operational activity and analyse the data

You will request/ share data and coordinate actions with other teams and functions as guided by the process

You will ensures verification, functionality, business control and compliance with audit requirements aimed at securing HPE financially

What you’ll need

Currently enrolled in a Bachelor or Master’s degree in Business/Economics

Good analytical and problem solving skills

Strong customer service mind-set

Result-oriented, self-started, able to achieve goals and objectives

Team player, communicative and flexible, quality mind-set

Fluent in English and any other language will be considered a plus

Have very good MS Office skills (Excel, PowerPoint, Word, Outlook)

What you can expect from us

Initial extensive onboarding to support you with adjusting into the role

Ongoing learning and development throughout the duration of the program

Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience

Competitive salary and great benefits

Great work-life balance including hybrid working and Wellness Fridays initiative

#interns #romania

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Administration

Job Level

N/A

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Oppo