Experience Team – Associate Product Design Internships – Summer 2027

Location: San Diego, CALIFORNIA, us Department: Early In Career Employment Type: {'id': 'intern', 'label': 'Intern'}

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team Overview

We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, and Visual Designers.

We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.

We are looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

We hire in multiple locations including, but not limited to: Santa Clara, CA, San Diego, CA, West Palm Beach, FL and other geographical areas. Work location will be determined based on team growth strategies.

What you get to do

Learn from a team of experts in UX Design, Visual Design, Interaction Design, UX Research, and Front-End Development.

Work closely with designers on ServiceNow’s Product and Platform design teams.

Craft visuals that help illustrate and help reinforce storytelling from end-to-end.

Experience first-hand creative processes as they exist in an Enterprise software environment.

Develop your current skills even further and add more skills to your toolbox.

Product Design Intern

Create new concepts, produce high-fidelity mockups and prototypes, write detailed documentation, and critically assess designs.

Experience first-hand creative processes as they exist in an Enterprise software environment.

Contribute to projects that bring great product experiences to our customers

Qualifications

Experience in leveraging, or critical thinking, about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Currently pursuing a Bachelor's degree in Design, Human-Computer Interaction, UI/UX Design, Graphic/Visual Design, Cognitive Science, Interaction Design, or related disciplines

Graduating May 2029 or later

Able to work full time for 12-weeks during the summer

Proficient using Figma and AI prototyping, to prototype design artifacts

Understands user interface design, heuristic methods, or other usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics

Ability to work independently and as part of a team, and bring a willingness to learn through design thinking and execution

Written and verbal English communication skills, including the ability to articulate and explain your design decisions

Ability to apply design methods to solving problems and/or project management experience, preferred

Bonus points for having basic knowledge of front-end development technologies, such as HTML, CSS, and/or JavaScript and comfort with AI coding tools to generate front-end code.

A go-getter, ambitious problem solver with a growth mindset

Comfortable interfacing with various types of people and roles, either in presentation setting, informal stakeholder interviews, or large meetings.

Ready to showcase your work and/or projects in form of portfolio or other formats is required at time of interview

For positions in this location, we offer a base pay of $39.10 - $50.12, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be cons