Experience Team – UX Research Internships – Summer 2027

Location: San Diego, CALIFORNIA, us Department: Early In Career Employment Type: {'id': 'intern', 'label': 'Intern'}

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team Overview

We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.

We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.

We are looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.

Our team uses AI across the research lifecycle, from planning and synthesis to reporting. Interns will learn how we apply it with care and may contribute a reusable workflow of their own.

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to LinkedIn Learning online and dedicated Summer Coach to further grow their careers with us!

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

We hire in multiple locations including, but not limited to: Santa Clara, CA, San Diego, CA, West Palm Beach, FL and other geographical areas. Work location will be determined based on team growth strategies.

UX Research Intern

Represent the needs of customers and their end users, gathered via various research methodologies from discovery through design validation techniques

Participate in planning and facilitation, analysis and reporting on various research initiatives.

Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed to your core team.

Partner closely with Sr UX staff to help influence the product strategy and roadmaps with validated user research findings.

Support design formative or summative validation through iterative usability testing

Use AI-assisted workflows to speed up planning, transcript analysis, and synthesis, and verify every output against the source data.

Help evaluate and improve AI-enabled research tools and workflows, and measure their effect on team efficiency.

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Currently pursuing a Master’s degree in the Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees  - Graduating May 2028, or later

Must be able to work full time for 12-weeks during the summer

Portfolio of work is required at time of interview

Experience developing insightful, probing questions that resonate with end-users using enterprise software.

General knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.

Experience in the creation and execution of online surveys and qualitative research techniques

Proven ability to learn new technical concepts quickly.

Working knowledge of planning, developing and conducting User Research and Testing

Experience successfully applying customer-centered research and mixed design methods.

Comfortable in a customer facing role where you need to represent the ServiceNow brand.

Experience using or critically evaluating AI in your work or coursework, such as AI-powered tools, workflow automation, or AI-generated insights.

For positions in this location, we offer a base pay of $45.97 - $53.04, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability,