Guest Service Trainee

Location: Mandarin Oriental, Milan

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Front Office Department in Milan, the Front Office intern will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office intern reports to the Front of the House Manager.

As Front Office intern, you will responsible for the following duties:

Assisting in handling the incoming requests

Managing agendas and scheduling meeting

Meeting & Greeting guests when required

Assisting with Hotel Operations when required

Maintaining records of the hotel operations and organize documents in a systematic and user friendly manner

Being responsible for specific projects

As Front Office intern, we expect from you:

Ability to work and communicate in a multinational environment.

English – excellent oral and written skills

Additional language - beneficial

Listening and oral skills

Our commitment to you

Monthly pocket money

Excellent Training and Development opportunities

Meals available at our Employee Restaurant

Complimentary Dry Cleaning for Employee Uniforms

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